Offer summary

Qualifications:

Proven experience as a Digital Marketing Account Manager or similar client-facing role., Strong understanding of digital marketing channels such as SEO, SEM, social media, email, and content marketing., Experience with analytics platforms and marketing tools like Google Ads, Google Analytics, and Facebook Ads Manager., Excellent communication, presentation, and interpersonal skills..

Key responsibilities:

Manage and develop client relationships, understanding their business goals and challenges.

Coordinate digital marketing campaigns with internal teams, ensuring timely and within-budget delivery.

Identify opportunities for account growth and upselling, supporting contract renewals and strategic proposals.

Prepare and review performance reports with clients, providing insights and strategic recommendations.

Job description

This is a remote position.

More than just a job, we offer an opportunity to grow. Come and be part of our growing team!

Leading by #PuttingPeopleFirst, Phoenix Support Services is the inhouse support center of Advanced Digital Media Services, a fullservice digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise.

We are looking for an experienced and clientfocused Digital Marketing Account Manager to oversee client relationships and ensure the success of their digital marketing campaigns. This role combines strategic thinking, project coordination, and relationship management to deliver measurable results and longterm client satisfaction.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients.

Develop a deep understanding of each client’s business goals, challenges, and industry.

Communicate campaign updates, performance insights, and strategic recommendations.

Address client concerns promptly and maintain a positive working relationship.

Project and Campaign Coordination

Work closely with internal teams to manage and execute digital marketing campaigns.

Set clear timelines, manage client expectations, and ensure projects are delivered on time and within budget.

Ensure consistency and alignment between client needs and campaign execution.

Account Growth and Upselling

Identify opportunities to expand service offerings based on client goals and data insights.

Support contract renewals and propose strategic enhancements to increase value.

Collaborate with the sales team to develop and present tailored proposals.

Performance Reporting

Prepare regular performance reports with clear analysis and actionable insights.

Review key performance indicators (KPIs) with clients and adjust strategies as needed.

Industry Awareness and Strategy

Stay informed on the latest digital marketing trends, tools, and technologies.

Bring fresh ideas and innovation to client strategies to ensure continued growth and relevance.

Requirements

Proven experience as a Digital Marketing Account Manager or in a similar clientfacing role

Strong understanding of digital marketing channels including SEO, SEM, social media, email, and content marketing

Experience with analytics platforms and marketing tools such as Google Ads, Google Analytics, Facebook Ads Manager, etc.

Excellent communication, presentation, and interpersonal skills

Strong organizational skills and the ability to manage multiple projects simultaneously

Analytical mindset with a proactive, solutionoriented approach

Familiarity with CRM or project management software is a plus

Benefits

What Makes Support Phoenix Services Great
We are not here today without our exceptional employees. Phoenix Support Services encourages career development by providing employees free access to various training courses, which help them level up professionally and as individuals. Our employees work in a remote work setup with flexible working hours, annual performance appraisals, birthday cakes, anniversary bonuses, and many others.
Serving A Mission Greater Than Us
Like many successful companies, we at Phoenix Support Services believe in giving back to the community. The organization started when the CEO met her wife, who graduated from the Sisters of Mary School, and if it werent for her attending the school, they would not have met.
The Sisters of Mary take on a yearly mission to help those in need—traveling far and wide, they seek out the most disadvantaged children and use interviews and testing to determine who would benefit from access to their educational programs. The children reside on campus the entire school year while being provided a highquality education and vocational courses that will serve as a bridge of opportunity to the children in need. No one at the Sisters of Mary School earns a salary. The work is all done voluntarily by the nuns. That is why we are helping them maintain their selfless act through donations from the companys earnings.

To learn more about what we do and how to donate, please follow the below links:
https:phoenixsupportservices.net
https:www.facebook.comphoenixsupportservicesinc
https:advdms.comgiveback

Submit your cover letter and CV at hr@phoenixsupportservices.net
Must include your answer to the following questions:

12 minutes video introduction about yourself.

What is your expected starting salary?