(Fluent English) Accounting Support Consultant (North Macedonia)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as an Accounting Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via emails
• Manage accounting operations, including accounts payable and accounts receivable
• Handle escalations related to financial discrepancies and ensure timely resolution
• Support financial reporting and reconciliation processes
• Ensure compliance with financial policies, procedures, and regulatory requirements
• Build positive and longlasting relationships with customers
• Meet team KPIs
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

• What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • Strong accounting background with experience in financial operations
  • Ability to handle escalations and resolve financial issues efficiently
  • Proficiency in financial reporting and reconciliation.
  • Experience in customer service
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

  • Will be a great plus:

    • Degree in accounting
    • Experience with NetSuite, Salesforce, Zendesk

    • Benefits and Perks:

      • Fixed schedule: Monday to Friday, 10 AM–6 PM, North Macedonia time
      • Opportunity to work fully remote
      • Inclusive international environment
      • Compensation in USD
      • Good bonuses for referring friends
      • Paid intensive training and probation
      • Worklife balance
      • Responsive management interested in your growth and longlasting cooperation
      • Greenhouse conditions for selfdevelopment

      • *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

        Who we are:

        SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe.

        We work with clients from over 30 countries and speak over 60 languages.

        Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

        We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

        We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

        Visit our website: www.supportyourapp.com

        DISCLAIMER

        We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.