Offer summary

Qualifications:

Minimum 1 year of experience in customer service, sales, or account management., Strong verbal and written communication skills., Experience with CRM software, support ticketing systems, and Google Workspace., Deep understanding of remote work, freelancing, and the pros and cons of independent contracting..

Key responsibilities:

Respond to inbound sales inquiries via phone, email, or chat.

Explain services and convert leads into paying customers.

Provide support to existing clients and troubleshoot issues.

Document customer interactions to improve service quality.

Job description

Our esteemed client is looking for a proactive, personable, and detailoriented Customer Sales & Support Representative to join their growing team. This remote role involves handling inbound sales inquiries, guiding potential clients through their service options, and providing ongoing support to existing customers. You’ll be the voice of their brand—helping small business owners succeed online.

Key Responsibilities

Sales (approx. 50%)

Respond to inbound sales inquiries via phone, email, or chat

Explain our services clearly and confidently to prospective customers

Convert leads into paying customers through solutionbased selling

Follow up with prospects who’ve shown interest but haven’t purchased.

Bonus commission structure on top of base pay for converted sales

Customer Support (approx. 50%)

Provide timely and friendly support to existing clients via email and chat

Troubleshoot basic issues or escalate to the right internal team

Ensure client accounts stay active and satisfied

Document customer interactions and feedback to help improve service

Salary: $1200 month + sales commission
Type of Work: Full time remote (Monday Friday)
Work Schedule: Hours 7am3:30pm PST (30minute lunch break)
Requirements

In depth background in a remote setup of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).

1+ years of experience in customer service, sales, or account management

Excellent verbal and written communication skills

Comfortable using tools like CRM software, support ticketing systems, and Google Workspace

Selfmotivated, organized, and responsive

Passion for helping small businesses succeed

Reliable highspeed internet connection (with backup).

NicetoHaves

Experience in digital marketing or social media management

Familiarity with platforms like Stripe, Intercom or Slack

Background in a startup or fastpaced remote team environment

Benefits
What We Offer

Flexible remote work environment

Competitive hourly rate + sales commissions

Opportunities for growth in a growing digital agency

Supportive and missiondriven team culture