Regional Vice President Executive Technology Services Executive Programs Global Enterprise & High Tech

VP, Service Delivery – Global Enterprise – Executive Programs

About the role:

Gartner Executive Programs (ExP) is a service within Gartner Executive Technology Services (ETS) and is the indispensable tool for digital leaders. It is an exclusive membershipbased organization serving over 8,500 CIOs and senior IT leaders across 90 countries. These members (including Fortune 500 companies & Governments around the world) benefit from the convenience of a single source of knowledge and insight focused on CIOlevel challenges, service delivery in their context, the shared knowledge of the worlds largest community of CIOs, and the assurance of Gartner objectivity and independence.

In the Global Enterprise and Research Board Team we are responsible for delivering value to many of Gartner’s Largest Most complex clients. This position, is a critical member of the broader Leadership Team of a growing and dynamic part of the Business, helping shape the future of how we service these clients. In this role you will be a leader of leaders with overall responsibility for a team of 20 Senior Executive Partners (including 1012 directly). Accountable for a portfolio of approximately 300 executive clients. This role will also be responsible for continuing to build a highquality team of Service Delivery associates and ensure operational consistency and best practice implementation in driving retention, growth. Through the VP Service Delivery’s leadership and direction, the region will achieve or exceed retention and growth targets and contribute to achieving ExP’s Mission Critical Priorities

Who you are:

• Talent Promoter that acts as a talent magnet to recruit, select, nurture, coach, and develop talent within ExP and Gartner. Demonstrated experience in developing and managing leaders and individuals to achieve success
• Analytical Problem Solver that applies data driven approaches and factbased strategies to solve problems and continuously improve.
• Partnership Builder that can establish and maintain trustbased partnerships with internal stakeholders (i.e., sales, HR, Finance) and clients.
• Executive Communicator that crafts and delivers strong messages that motivate, inspire, and drive action from both internal and external stakeholders. Skilled listener with high levels of emotional intelligence to understand the needs of stakeholders and adapt messages for greater impact, support, and commitment.
• Digital Business Expert with market knowledge and awareness of the if technology. Has direct experience with “business technology”, “front end IT” technology, systems and processes to win, serve and retain customers.”
• Disciplined Prioritizer that manages one’s time effectively, focusing on the most critical, customercentric activities. Balances multiple priorities and successfully adjusts priorities as needed. Ability to take on new challenges and systematically prioritize competing priorities that vary in level of complexity.

• What you will do:

  • Responsible for putting into action the overall Global Enterprise ExP strategy within the region by leading, motivating and managing the service delivery team while being held accountable for the retention rate of members in region and collaborate closely with Sales to achieve renewals and growth
  • Champion and continually coach to the EXP Operating Model, centered around clients and including driving adoption of new programs and initiatives designed to improve client experience and engagement
  • Demonstrate Gartner’s Leadership Pillars, and continually apply best practices as it relates to hiring great talent, providing coaching and feedback, and managing performance
  • Maintain a high level of understanding and knowledge of Gartner’s vision, structure, culture, philosophy, operating principles, values and code of ethics in order to coach, motivate and engage staff to provide excellent value to our members
  • Develop and foster collaborative relationship with Sales, Research and other key Gartner business units, establish and maintain solid working relationships with various internal entities to create a comprehensive, welldesigned strategy for growth and retention in the region
  • Help your team solve complex member challenges and channel strategic advice to senior executives in commercial and government organizations (and across industries)
  • • Coach your team to execute world class client engagements consistently and at scale by helping your team identify and shape enterprise mission critical priorities, diagnose and assess digital maturity using datadriven tools
    • You will also, train and direct your team in the use and application of modern executivelevel engagement techniques and the application of Gartner research resources, create innovative solutions by directing organizational assessments, benchmarking, and development of a customized client engagement plan in accordance with overall Gartner methodology and product deliverables
    • Manage the growth and risk of a client portfolio with responsibility for delivering value, contributing towards growth, and achieving strong client retention outcomes
    • Build a diverse and inclusive team through management of the recruiting, hiring, and training processes
    • Forge trusted partnerships with Sales counterparts and execute on proven programs to enhance prospect cultivation, accelerate account plan development, and deliver on value demonstration activities
    • Collaborate extensively with a wide range of internal partners to help develop Gartners Global Enterprise Business

    • What you will need:

      • If you have earned your Bachelor’s degree (Master’s degree preferred) with a minimum of 15 years of experience as a former Clevel technology executive, ideally with large scale and complex responsibilities, or have Consulting andor Advisory experience in multiple executivelevel roles then we want to talk to you
      • You should be someone that people enjoy working for and are someone that has a passion in developing and managing individuals to achieve success
      • We look for people that manage their time effectively, focusing on the most critical, customercentric activities. Additionally, you should be someone that enjoys solving problems, and that applies data driven approaches and factbased strategies to solve problems and continuously improve
      • If you are a partnership builder that can establish and maintain trustbased relationships with internal stakeholders (i.e., sales, HR, Finance) and clients then this is a role for you

      • Benefits:

        We offer a highly competitive rewards and benefits package including but not limited to the following; Private healthcare, 401K Match, generous paid time off, life insurance, tuition reimbursement and nuch more. All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board?

        Equality statement:

        The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

        Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +12039640096 or by sending an email to Applicant.Assistance@gartner.com

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        Who are we?

        At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

        Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their missioncritical priorities.

        Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

        What makes Gartner a great place to work?

        Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

        We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

        Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

        We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

        What do we offer?

        Gartner offers worldclass benefits, highly competitive compensation and disproportionate rewards for top performers.

        In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

        Ready to grow your career with Gartner? Join us.

        Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 232,000 USD 270,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a rolebased, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

        
        The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

        Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 9640096 or by sending an email to ApplicantAccommodations@gartner.com.

        Job Requisition ID:101476

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