Technical Author

You'll report to: Adam Knight, Head of Product Management

Team: Product

Location: UK-based, remote-first. We have an office in London (Monument) which you're welcome to use as often or as little as you like.

Salary Range: £45,000 - £55,000 per annum

Role Type: Full-Time, Permanent 

Start date: As soon as possible 

Visa / Sponsorship Available: Not Available 

The Technical Author Role  

As we continue to scale our platform and support a growing base of global insurance clients, we’re looking for a Technical Author to join our team and take ownership our technical communication.

We’re looking for an individual who’s is not only an effective technical author but is also someone who can help define how we communicate complexity across Send, ensuring that effective knowledge-sharing is embedded into the DNA of our product development process.

In this role, you’ll work closely with our Product, Engineering, and Customer Success teams to translate complex technical concepts into intuitive content that helps our users get the most out of the Send platform. From API documentation to release notes and user guides, you’ll be responsible for ensuring our documentation is always accessible, up to date, and aligned with product evolution.

This is a fantastic opportunity for a detail-oriented communicator with a passion for driving improvements and simplifying complexity. If you're proactive, curious, and excited about working at the intersection of technology and insurance, we’d love to hear from you.

About Send 

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK’s top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent’s Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting

Our Funding 

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

The Send Team 

Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 90 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as a Technical Author

• Creating and maintaining high-quality documentation for end users, developers, and internal stakeholders, including user guides, integration guides and configuration documentation.
• Helping to support others in embedding effective documentation process through our workflow including creation of release notes and API documentation.
• Translating complex technical concepts, workflows, and system behaviour into clear, concise, and user-friendly content.
• Collaborating closely with Product Managers, Engineers, QA and Customer Success teams to gather information and stay up to date with product changes and feature releases.
• Owning the documentation process from initial scoping through to publishing and version control.
• Ensuring documentation is consistently structured, visually accessible, and adheres to our brand and tone of voice.
• Continuously improving and updating existing documentation to reflect evolving product functionality and user needs.
• Supporting knowledge-sharing efforts internally by contributing to internal wikis, FAQs, and onboarding materials.
• Helping shape our documentation strategy and tooling as we scale, suggesting improvements in process, style, and structure.
• Gathering feedback from users and stakeholders to identify documentation gaps and areas for enhancement.
• Maintaining documentation repositories and managing documentation in sync with product development cycles (e.g. sprints, releases).

The Skills and Experience Needed for the Technical Author Role 

• Proven experience as a Technical Author, Technical Writer, or similar role within a Product company that provides software to a business user base
• Experience creating documentation for a technical audience such as developers, IT teams or integration partners is a strong plus.
• Ability to translate complex technical information into clear, engaging, and accurate documentation for both technical audience and non-technical end users.
• Excellent written and verbal communication skills, with exceptional attention to detail and consistency.
• Experience producing and maintaining a variety of content types, including user guides, API documentation, integration guides, FAQs, and release notes.
• Strong understanding of software development processes, product lifecycles, and Agile methodologies.
• Familiarity with documentation tools and proven ability to conduct tool assessment, recommendation and adoption.
• Comfortable working with Product Managers, Engineers, and QA teams to gather information and stay aligned with product changes.
• Ability to manage multiple documentation projects simultaneously and work independently in a fast-paced environment.

What’s on Offer - Life at Send 

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.

Technical Author Interview Process 

Our recruitment process for the Technical Author role consists of at least three stages: 

Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes):
This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.

Stage 2 – Interview with our Head of Product Management, Adam Knight.

Stage 3 – Interview with our Head of Quality, Sarah Wilkins and CTO, Jason Einon.

30-minute call with a Send Founder 

At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.

If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.

We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.

We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.

If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.

Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.