U Trust Insurance Agency: Excellence in Trucking Insurance Across 25 States and Growing🚚 Expansive Coverage in 25 States - and ExpandingOperating in 25 states, U Trust Insurance Agency is continuously broadening its horizons. Don't hesitate to reach out, as we are always expanding our services to new areas. We are your superior choice for trucking insurance, tailored to your unique needs.🌟 Founded on Trust and TransparencyEstablished in 2018 by two partners with a shared vision of earning the insureds' trust, U Trust is built on honesty and transparency. Our foundation is not just about offering services; it's about solving your problems and achieving the best outcomes with clarity and openness.💡 Why Choose U Trust?Honesty & Strong Relationships: We maintain honest, long-term relationships with our clients and insurance carriers, ensuring the best results.FMCSA Compliance: We help you stay compliant, supporting you through the ups and downs of trucking business requirements.Exceptional Customer Service: Our responsive team is available from 7:00 AM to 9:00 PM Eastern Time, ensuring immediate action on your needs.Efficient Processing: Certificates of Insurance are issued instantly, and quote requests for 1-5 trucks are processed within 1-3 business days.Proactive Renewals: We handle renewals one month in advance, with two months for fleets, giving you peace of mind.In-House Consulting: We offer advice on safety improvements that can positively impact your insurance premiums.Personalized Agent-Client Approach: Each client receives a dedicated, personal service, enhancing the partnership experience.🛣️ Your Partner Through Every MileAt U Trust, we're more than just an insurance provider; we're your partners in ensuring a smooth and secure journey in the trucking industry. Whether you're a single truck operator or managing a fleet, our team is here to guide and protect your business.🔗 Connect with us to explore how we can support your journey in

Job description

About Us
U Trust Insurance Agency LLC is a US-based insurance agency operating in 28 states. We’re growing fast — and so is our need for reliable, tech-savvy support. We're looking for a remote IT Support Specialist who will handle onboarding, offboarding, troubleshooting, and system maintenance for our distributed team.

This is not a full-time role.
You’ll be paid hourly, based on actual workload and assigned tasks. Some weeks may be busier than others — we’re looking for someone who’s flexible, responsive, and ready to step in when needed.

Your Responsibilities

Onboarding & Setup

Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.
Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)
Set up user accounts and access permissions across platforms
Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels

Offboarding & Device Management

Disable user accounts and revoke access to all company systems
Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)
Coordinate equipment recovery or transfer based on HR and payroll decisions
Erase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employee
Organize technical checks and reconfiguration for next-user readiness (remotely or via local contractors)

Training & Support

Provide technical guidance and create training docs for new users
Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs

Troubleshooting

Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware
Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed
Assist with device replacements, connectivity issues, and software malfunctions
Support users in navigating technical challenges across core tools and platforms

Required profile