IT Support Specialist

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Europe, Asia, United States

Offer summary

Qualifications:

Basic understanding of IT support and troubleshooting., Experience with configuring and securing devices and accounts., Knowledge of common enterprise tools like Salesforce, Office 365, and Zoom., Ability to work remotely and handle flexible workload..

Key responsibilities:

  • Onboard and set up new employees with devices and access.
  • Manage offboarding by disabling accounts and reclaiming equipment.
  • Provide technical support and training to staff on various systems.
  • Troubleshoot technical issues related to hardware, software, and access.

U Trust Insurance Agency LLC logo
U Trust Insurance Agency LLC Insurance Startup https://www.utrustins.com/
11 - 50 Employees
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Job description

About Us
U Trust Insurance Agency LLC is a USbased insurance agency operating in 28 states. We’re growing fast — and so is our need for reliable, techsavvy support. Were looking for a remote IT Support Specialist who will handle onboarding, offboarding, troubleshooting, and system maintenance for our distributed team.

This is not a fulltime role.
You’ll be paid hourly, based on actual workload and assigned tasks. Some weeks may be busier than others — we’re looking for someone who’s flexible, responsive, and ready to step in when needed.

Your Responsibilities

Onboarding & Setup

  • Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.

  • Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)

  • Set up user accounts and access permissions across platforms

  • Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels

    • Offboarding & Device Management

      • Disable user accounts and revoke access to all company systems

      • Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)

      • Coordinate equipment recovery or transfer based on HR and payroll decisions

      • Erase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employee

      • Organize technical checks and reconfiguration for nextuser readiness (remotely or via local contractors)

        • Training & Support

          • Provide technical guidance and create training docs for new users

          • Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs

            • Troubleshooting

              • Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware

              • Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed

              • Assist with device replacements, connectivity issues, and software malfunctions

              • Support users in navigating technical challenges across core tools and platforms

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

User Account ControlDevice ManagementHelp Desk SupportMicrosoft OneDriveSalesforceDocuSign (Software)Zoom (Video Conferencing Tool)Security SoftwareMicrosoft 365Virtual Private Networks (VPN)Azure Active DirectoryFreshdeskEngineering DocumentationPFAS (Per- And Polyfluoroalkyl Substances)

Other Skills

  • Troubleshooting (Problem Solving)
  • Physical Flexibility
  • Communication
  • Problem Solving
Are you interested?

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