Offer summary

Qualifications:

1-2 years of administrative or relevant experience., Bachelor's degree or equivalent experience preferred., Strong organizational and communication skills., Experience working in fast-paced environments and with complex databases..

Key responsibilities:

Support multiple program itineraries and coordinate logistics.

Liaise with customer service to address participant inquiries and requests.

Ensure timely completion of program materials and adherence to procedures.

Assist in preparing staff and handling program changes and financial reconciliation.

Job description

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, theres no organization better than Road Scholar. Whats our secret? Dedicated and talented staff who believe in our mission.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to bring an environmentally sustainable organization. Form the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role…

Join our fastpaced Programs team and be a part of one of the nation’s most dynamic notforprofit organizations. The Program Operations Coordinator (Southwest Programs) is a member of the Program Operations Team and supports various members of the Domestic Programs teams in the smooth operations of Road Scholar programs. This entry level Coordinator works closely with educational travel partners andor cruise lines, other vendors and staff to achieve and maintain high NPS scores on programs.

Road Scholar offers a remotefirst work environment. The compensation for this nonexempthourly position is $22.00 per hour.

For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.

You will…

Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.

Liaise with our Customer Service team providing timely communication regarding participants’ program questions and special requests, to find solutions and encourage enrollments.

Work with the program operations team and to ensure that program materials are completed accurately and on time, all procedures for managing programs are followed, and complete and accurate information has been submitted

Arrange and confirm program details and logistics such as hotel nights, field trips, transfers, meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.

Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines

Review, triage and action program changes when complications occur prior to and during programs

Assist in preparing group leaders and on the ground staff for upcoming departures

Review and reconciliation of financial details and invoices for vendors, staff and other program expenses

Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time

Develop comprehensive knowledge of program content and destinations

Will be required to attend and work on certain programs related to the position

Moderate travel and some evening and weekend work required

You Need…

To be an organized professional with 12 years administrative or relevant experience

Bachelor’s degree preferred or equivalent experience

Proactive, motivated individual who is resultsoriented

Experience in a fastpaced business environment

Excellent customer service skills with a focus on anticipating and resolving issues proactively

Analytical skills and high attention to detail essential

Excellent verbalwritten communications, interpersonal, and problem solving skills

Ability to work collaboratively in a multifunctional team environment

Strong system skills; comfortable in a complex database environment

Why join the Road Scholar Team...

We offer competitive compensation and excellent benefits!

Medical, Dental and Vision Insurance

20 days PTO annually

Paid shutdown at the end of December!

14 days paid holidays

Retirement Plan with a company match up to 5%

Employee Program Discounts

Ability to work remote!

RS monthly community engagement events

Unlimited Online Training through Roadside Assistance LMS for professional development

Care.com membership, IATA membership, and NEHR Consortium benefits

Learn more about our benefits offering at https:www.roadscholar.orgcareers

An Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipto.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a nonRoad Scholar email domain, it may be a phishing attempt.