Offer summary

Qualifications:

Bachelor's degree required, preferably in a related field., 2-5 years of benefits experience and customer service background., Knowledge of group life and health insurance, federal regulations like Section 125, ERISA, COBRA., Proficient in Microsoft Office, Outlook, HRIS, and able to manage sensitive, confidential issues..

Key responsibilities:

Provide timely and professional service to customers regarding benefits.

Process benefit-related changes such as life-status and address updates.

Resolve benefit administration issues with staff and vendors.

Counsel employees on benefit programs, plan features, and eligibility.

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

*** Must be bilingual in French or Spanish

Summary

The Bilingual Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledgebase, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.

Responsibilities

Provides professional and timely service to internal and external customers
Processes benefit-related changes such as life-status changes, address changes, etc.
Resolves benefit administration service issues with internal staff and outside Vendors
Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

Effective communication skills via telephone, email, and in-person
Must be willing to adapt and display a positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
Maintain punctuality and adherence to the set schedule with extra hours as needed
Analytical skills, strong research, and follow-up skills
Ability to multitask

Qualifications

Education/Certification Requirements

Bachelor's degree

Required

2-5 years of related benefits experience and/or training
Customer Service experience is a must
Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
Professional communication skills
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

Preferred

Bachelor’s degree preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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