Sales and Customer Engagement Specialist | ZR_25595_JOB

This is a remote position.

Schedule

• Monday to Friday: 7:00 AM to 4:00 PM CST (Fredericksburg, Texas time) or 9:00 PM to 6:00 AM PHT (Manila time), with a 1hour unpaid break.
  
• Paid Hours Per Week: 40 hours.
  
• Flexible scheduling options available to accommodate worklife balance, with potential for adjustments based on performance and business needs.
  

• Key Responsibilities
  

  Customer Engagement
  

  • Respond promptly to inbound customer inquiries via phone or email, handling bids, quotes, reservations, and bookings for industries such as hospitality (e.g., limousines, transportation, bed and breakfasts).
    
  • Provide accurate pricing, reservation details, and service information using vendor pricing matrices and internal tools.
    
  • Ensure a seamless and positive customer experience, addressing inquiries with professionalism, empathy, and efficiency.
    

  • Appointment Setting
    

    • Identify engagement signals from warm leads and proactively schedule appointments with prospective clients for B2B services (e.g., digital marketing, outsourced accounting, website development).
      
    • Utilize tools such as Apollo to enhance lead tracking, outreach, and followup, focusing on highintent opportunities.
      

    • Sales and Marketing Support
      

      • Collaborate with marketing and sales teams to refine lead generation and conversion strategies, leveraging insights from warm inbound and outbound interactions.
        
      • Assist in creating an efficient leadtosales pipeline through datadriven insights, emphasizing commissionearning conversions.
        
      • Support sales initiatives by using automation platforms and engagement tools to drive results in areas like SEO, technical services, and financerelated offerings.
        

      • Workflow Development and Optimization
        

        • Design and manage marketing and sales workflows using platforms like Apollo, Pardot, Engagement Studio, Salesforce, HubSpot, Zoho, and Marketo.
          
        • Optimize processes for inbound and outbound activities to improve efficiency, reduce stress, and align with realistic deliverables.
          

        • Data Management and Analysis
          

          • Maintain accurate records of customer interactions, leads, and workflows in CRM systems.
            
          • Analyze engagement data to identify trends, refine customer outreach strategies, and enhance overall workflow efficiency.
            
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            Requirements

            
            

            Customer Engagement & Communication

            • Proven experience in customer service or engagement roles, preferably handling phone and email interactions in hospitality, transportation, or reservationbased industries.
              
            • Strong English communication skills (verbal and written) with the ability to convey accurate information clearly, professionally, and persuasively.
              
            • Ability to address inquiries promptly, build rapport, and ensure positive experiences that lead to sales conversions.
              

            • Appointment Setting & Lead Management
              

              • Experience identifying engagement signals and scheduling appointments with prospective clients, ideally in B2B services like digital marketing, accounting, or website development.
                
              • Proficiency in tools like Apollo for tracking warm leads, managing outreach, and optimizing engagement—focusing on noncold, highintent opportunities.
                
              • Strong organizational skills to manage schedules effectively while meeting commissiondriven goals.
                

              • Sales and Marketing Support
                

                • Previous experience collaborating with sales and marketing teams to refine strategies for lead generation and conversion in areas such as finance, B2B services, SEO, and technical solutions.
                  
                • Ability to create efficient pipelines using datadriven insights from automation and engagement tools.
                  
                • Demonstrated selling capabilities with a track record of closing deals on warm leads, supported by hourly pay plus commissions and bonuses.
                  

                • Workflow Development & Optimization
                  

                  • Experience designing and managing workflows on platforms like Apollo, Pardot, Engagement Studio, Salesforce, HubSpot, Zoho, or Marketo.
                    
                  • Technical understanding to optimize processes for marketing and sales, with training provided on our specific systems.
                    

                  • Data Management & Analysis
                    

                    • Familiarity with maintaining records in CRM systems and analyzing data to improve outreach and strategies.
                      
                    • Experience with inboundoutbound calling systems and CRMs is preferred, though comprehensive training will be provided.
                      
                    • Strong attention to detail, proactive problemsolving, and a customercentric approach.
                      

                    • Technical Skills
                      

                      • Proficiency in CRM platforms such as Salesforce, HubSpot, Zoho, or similar tools.
                        
                      • Experience with automation and engagement tools like Apollo, Pardot, Marketo, or Engagement Studio.
                        
                      • Basic technical knowledge in digital marketing, websites, SEO, and related fields to effectively sell and support these services.
                        

                      • Additional Requirements
                        

                        • Ability to work independently and as part of a team in a fastpaced, lowstress environment.
                          
                        • Excellent time management, multitasking, and problemsolving skills.
                          
                        • Enthusiasm for flexible hours, remote work, and achieving obtainable goals with minimal oversight.
                          
                        • Preference for candidates with experience in hospitality, finance, B2B services, digital marketing, websites, SEO, or technical platforms.
                          
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                          Benefits

                          Perks and Benefits
                          

                          • Competitive hourly rate plus performancebased commissions and bonuses.
                            
                          • Permanent workfromhome setup with flexible work environment.
                            
                          • HMO coverage for eligible locations.
                            
                          • Immediate hiring and steady freelance job as an independent contractor.
                            
                          • Comprehensive training, support, and access to all necessary systems and tools.
                            

                          • ZR_25595_JOB