Offer summary

Qualifications:

Excellent communication skills and friendly demeanor., Basic understanding of healthcare regulations like HIPAA., Ability to troubleshoot technical issues related to client profiles and mobile apps., Previous customer service experience is preferred..

Key responsibilities:

Assist patients with consultation requests and account issues.

Troubleshoot login, password, and profile problems for Virtual Care users.

Make follow-up callbacks as needed to ensure patient satisfaction.

Maintain knowledge of healthcare laws and regulations relevant to customer service.

Job description

This is a remote position.

What to Expect

Assisting new or existing Virtual Care Provider patients in a friendly courteous manner when processing requests for consultations with on-staff available physicians
Assisting Virtual Care Provider patients to reset their login/passwords, troubleshoot their Virtual Care Provider client profile and mobile app, and if need be, escalate to create a ticket in their proprietary system.
Making callbacks using the outbound procedure when required by client or patient as a follow up.
Customer Service Agents will need to be very familiar with HIPAA and other applicable healthcare laws and regulations.

Salary:

Contact S & E Group

Required profile