Offer summary

Qualifications:

Fluency in both Spanish and English with excellent communication skills., Minimum of 3 years of experience in a healthcare office setting., Strong knowledge of PPO insurance plans, coverage, and billing procedures., High school diploma or equivalent; medical office certification is a plus..

Key responsibilities:

Greet and check in patients in English and Spanish, ensuring proper documentation.

Schedule, confirm, and manage patient appointments using EHR/EMR systems.

Answer and direct incoming calls professionally and courteously.

Verify insurance eligibility, collect co-pays, and handle billing inquiries.

Job description

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 9:00 AM to 6:00 PM Downey, CA Time PST

Job Description

We are seeking a Bilingual Medical Receptionist who is fluent in Spanish and English (neutral accent) with over 3 years of experience in a healthcare office setting. The ideal candidate has a strong background in working with PPO (Preferred Provider Organization) insurance plans and excels in providing compassionate, efficient support to both patients and medical staff. As the first point of contact, you will be responsible for creating a welcoming and organized environment, ensuring a seamless patient experience from check-in to check-out.

Key Responsibilities

Greet and check in patients in both English and Spanish, ensuring all required documentation is collected and accurate
Schedule, confirm, and manage patient appointments using EHR/EMR systems
Answer and direct incoming calls in a professional and courteous manner
Verify insurance eligibility and coverage, with a strong understanding of PPO insurance plans
Collect co-pays, process payments, and explain basic billing questions to patients
Maintain accurate and confidential patient records in compliance with HIPAA regulations
Communicate clearly with patients regarding appointment details, delays, or required paperwork
Coordinate effectively with doctors, nurses, and administrative staff to support clinic workflow
Assist with administrative tasks such as medical forms, referrals, and authorizations
Manage front desk operations, including incoming mail, fax, and general correspondence
Handle patient concerns or complaints with empathy and escalate when necessary

Requirements

Fluency in Spanish and English with excellent verbal and written communication
Minimum 3 years of experience as a medical receptionist or in a similar administrative healthcare role
Strong understanding of PPO insurance plans, coverage, and billing procedures
Excellent customer service skills with a patient-centered approach
Strong attention to detail and ability to multitask in a fast-paced environment
Knowledge of HIPAA compliance and basic medical terminology
High school diploma or equivalent required; medical office certification is a plus

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_25207_JOB

Required profile