VHIE Engagement Coordinator (Lead)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones

Kentro is seeking an experienced Veterans Health Information Exchange (VHIE) Engagement Coordinator who will be the functional Lead for the Eastern United States. The position requires exemplary skills in communications, oral and visual presentation and training experience, people skills for interfacing with health care administrators and clinical staff of VA and non-VA providers, highly confident customer service, networking and collaboration experience and troubleshooting capabilities, ability to lead and mentor staff and manage and deliver on expectations of client and ITC leadership.

Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly, and securely, access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to send paper medical records by mail, or to carry your paper records to appointments with federal health care providers and/or participating external providers.

VHIE Engagement Coordinators support adoption of VHIE products at 18 Veterans Integrated Service Networks (VISNs) and 160+ VAMCs and associated Community Based Outpatient Clinics (CBOCs) nationwide by providing education, training and support for the VHIE approved HIE technologies used by the Department of Veterans Affairs (VA) for sharing patient health data, including but not limited to, the VA/DoD Joint Health Information Exchange, VA Direct Messaging, Joint Longitudinal Viewer (JLV), the Federal Electronic Health Record and the VHIE Portal.

Responsibilities:

• Manage the development of standardized training material to deliver education on the benefits of VHIE in support of VHIE- related products for all HIE applications
• Oversee the engagement of medical center leadership and training of VA healthcare providers (e.g., physicians, nurses, social workers, and other caregivers) and support staff; execute these activities as needed
• Serve as a VHIE point of contact at the VA Medical Centers (VAMC) interfacing with VA staff and clinicians
• Interface with community care providers interested in implementing Veteran health information exchange technologies in their community
• Manage the development of tactical training plans inclusive of community needs assessment, adoption goals, Objectives and Key Results (OKRs), milestones, training and communication plans
• Ensure the stakeholder POC List inclusive of VAMC and Non-VA community Partner Organizations and standardized across the team
• Provide guidance to VAMC Leadership/staff and affiliated CBOC and long-term care facilities on the policy and processes for health information exchange with community partner organizations, including the identification of locally available community partner exchange candidate organizations.
• Develop action plans for ongoing data analysis and validation, or adjustments where needed
• Collect and report identified VHIE-related product issues on behalf of contractor or VAMC staff concerns; work with the Engagement Analyst on prioritization and escalation where needed
• Collect and report identified data quality concerns to VHIE Program business teams for remediation; work with Engagement Data Quality and Exchange Solutions Management (ESM) Clinical Data Quality team to evaluate and facilitate remediation
• Ensure program developed deliverables are maintained and delivered with completeness and accuracy, per the deliverable calendar and quality standards
• Responsible for the development and delivery of monthly, quarterly, and annual status reporting to VHIE Project Manager and VHIE client Leadership per the deliverable calendar
• Oversee and mentor the team on client account management activities (e.g., organize training sessions, facilitate meetings, document detailed meeting minutes in a timely manner, participate in conference calls, monitor action items through resolution, SOP development, etc.,)
• Oversee new implementations, production validation and ongoing sustainment for all VHIE Products; interface with ESM UAT team for validation plan documentation and evidence captures
• Work collaboratively with other VHIE program sections such as Partner Management, VA Direct, Analytics, Communications and Solutions Management
• Stay abreast of industry-related efforts and communicate effect on Stakeholders
• Ability to travel to conduct site visits and execute training programs; develop training and execution plans
• Be responsible for the work performed in your team; by mentoring, training, and performing general management activities such as: timesheet approvals, periodic 1:1s, quarterly and annual reviews, issue escalation, etc.
• Manage the development of all contract work products with completeness and accuracy, per the deliverable calendar and quality standards
• Accountable for the development of Stakeholder facing communication products, collaboration with VHIE Strategic Communications
• Interface with VHIE Program Sections to collaborate and achieve VHIE Program and Engagement objectives
• Interface with the Engagement Coordinator (ITC) Project Manager and VHIE Engagement Program Manager

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Bachelor’s degree required or minimum of 5 years’ experience in health information exchange or in a clinical environment
• Demonstrated education experience which includes material development and training to diverse audiences from all levels of an organization
• Prior supervisory or management experience
• Proven track record in customer and client relationship development and management
• Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)
• Excellent verbal and written communication skills
• Strong attention to detail and workplace organization
• Must be a self-starter; able to work effectively with limited oversight
• Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence

Preferred skills:

• Experience working directly with Department of Veterans Affairs stakeholders or VA healthcare providers 
• Experience with health information exchange technologies or networks, VA Medical Centers, CBOCs

Clearance:

• Must be willing and able to obtain a Public Trust Clearance.
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

Benefits:

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HIREVets for our work helping Veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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