Offer summary

Qualifications:

Proficiency in Japanese and English languages., Experience in customer success or account management roles., Strong relationship-building and communication skills., Self-motivated with the ability to work independently and take initiative..

Key responsibilities:

Manage and support a portfolio of Japanese customers, ensuring product adoption.

Build and maintain long-term relationships with key stakeholders.

Conduct onboarding, training, and regular check-ins with customers.

Collaborate with internal teams to support customer needs and share best practices.

Job description

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google (coming Q4 2025) and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.

The Opportunity: 

If you are up to a new challenge, excited to join a team on fire with one ultimate goal: customer first – then please reach out to us. We are delighted to welcome you onboard our spaceship.

We’re seeking an experienced Customer Success Manager to become our very first in Japan. This is a unique opportunity to pioneer and shape our customer success approach specifically for the Japanese market. You’ll have the freedom and responsibility to influence processes, set best practices, and define what exceptional service looks like for our Japanese customers—the “Neat” way that sets us apart. You must thrive as a true team player and be able to help us grow and evolve in line with market needs. We are fully flexible in terms of location as this role is remote. The candidate we look for has excellent relationship building capabilities, is a fast learner & self-starter, takes initiative, works independently & is highly motivated. We are looking for both English and Japanese language skills.

Responsibilities:

Be a trusted advisor for your assigned base of Neat high-touch customers in terms of product implementation and user adoption.
Develop & foster long-term relationships with the core stakeholders within the assigned account base.
Plan & conduct a series of low-touch adoption initiatives to support your smaller customers in region.
Plan & deliver onboarding & training for new customers.
Coordinate & conduct regular check-ins to share best practices, provide use case examples for leveraging key product functionality and communicate new feature releases & enhancements.
Scope out the possibility to build reference cases in collaboration with Neat Marketing.
Facilitate roadmap walk throughs in collaboration with Neat Product Management.
Closely manage & nurture accounts to identify opportunities, account health issues & eliminate risk factors.
Collaborate closely with all relevant internal stakeholders such as Sales, Marketing, Technical Support and Product Management for optimal account support
Business level English language alongside native Japanese is ideal for this role

Interested? Apply today. Or if you know someone that you think would like this opportunity let us know!

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