Vietnamese Language QA Analyst

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 

Offer summary

Qualifications:

Native Vietnamese speaker., Experience in e-commerce or customer service preferred., English proficiency at minimum B2 level., Access to a laptop or desktop with Windows 10+, macOS, or Linux..

Key responsibilities:

  • Annotate and evaluate e-commerce-related text data.
  • Identify system issues and contribute to solutions.
  • Help improve the accuracy of an AI-powered customer service bot.
  • Participate in project activities remotely.

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appen Information Technology & Services Scaleup http://appen.com
501 - 1000 Employees
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Job description

Project Overview:
Join an exciting long-term opportunity in the e-commerce space! This project focuses on enhancing the performance of an intelligent FAQ Bot customer service solution. You will help identify system issues, propose improvements, and evaluate responses from a full-cycle perspective.

Responsibilities:
Annotate and evaluate e-commerce-related text data
Identify issues across the system and contribute to solution analysis
Help improve the accuracy and effectiveness of an AI-powered customer service bot

Qualifications:
Native Vietnamese speaker
Currently located in European regions or in United Kingdom, Brazil, Canada, Israel, Japan, South Korea, Philippines, or Malaysia
Experience in the e-commerce and/or customer service industry preferred
QA/Quality Analyst background is a plus, not required
English proficiency: Minimum B2 level
Must have access to a laptop or desktop (Windows 10 or later, macOS, or Linux)

Duration:
Start Date: August 2025
End Date: January 2026 (6-month engagement)
Expected Workload: 4–8 hours/day



Next Step:
Before onboarding, please complete this short survey so we can understand your availability and experience:



Apply now and help shape the future of e-commerce customer service through AI!




This role is a project-based opportunity with CrowdGen, where you will join the CrowdGen Community as an Independent Contractor. If selected, you will receive an email from CrowdGen regarding the creation of an account using your application email address. You will need to log in to this account and reset the password, complete the setup requirements, and proceed with your application for this project-based role.

Make an impact on the future of AI – apply today and start contributing from the comfort of your home.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
Vietnamese
Check out the description to know which languages are mandatory.

Other Skills

  • Quality Assurance
  • Customer Service
  • Communication
  • Problem Solving

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