Offer summary

Qualifications:

3-5 years of experience providing IT support to end-users., Advanced knowledge of Office 365 administration and Office suite., Experience with Active Directory, Group Policy, and AD topologies., Understanding of networking services like DNS, DHCP, and basic connectivity troubleshooting..

Key responsibilities:

Providing technical support via tickets received by phone, email, or portal.

Escalating tickets to higher support tiers as needed.

Performing workstation imaging and virus/malware removal.

Maintaining and updating technical documentation.

We are the enabler. We help entrepreneurs, professionals, and coaches grow their businesses by providing live human support to perform daily tasks that can be outsourced at a lower rate instead of them doing the tasks themselves. Whether you are a business owner, a fitness coach, a life coach, a business consultant, a hobbyist, a musician or whatever it is you want to teach to the world, we can help you develop your brand and put your contents in one digital platform and promote it to the world where people around the globe can consume your contents for a fee. We will help you make money while you sleep. We are a team of diverse specialists focused on helping entrepreneurs, coaches, and professionals multiply their time, provide access to different types of talents while saving money on labor cost. We're located at 17505 N 79th Ave Ste 210 Glendale AZ 85308

Job description

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: L2 Technical Support

Offer: PHP 45k per month

Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD

JOB ROLE & RESPONSIBILITIES:

Provide end user technical support as needed from tickets received by phone, email, or customer portal
Escalate tickets to tier 2 and tier 3 support technicians as needed
Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
Workstation imaging
Virus/Malware removal
Maintain and update documentation

JOB REQUIREMENTS:

3-5 years providing IT support to end-users
MSP experience is highly preferred
Advanced experience with administration of Office 365 and Office product suite
Advanced experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
Understanding of VoIP technologies, administration, and troubleshooting
Knowledge of SaaS-based products, and management of customer licenses
Excellent communication skills both written and verbal
Resourceful, and able to take initiative in a dynamic environment
Currently, hold or be willing and able to obtain the following certifications within the designated timeframe after onboarding: