NE-Customer Success Partner

This is a remote position.

• Manage and nurture a portfolio of stable, long-term clients, ensuring ongoing satisfaction and retention.
  
• Develop and implement strategic retention initiatives to enhance client engagement and maximize lifetime value.
  
• Act as the primary point of contact for client relationships, ensuring a seamless and high-quality experience.
  
• Proactively identify opportunities to optimize client experience and drive value.
  
• Address client concerns, provide solutions, and escalate issues as needed to maintain strong relationships.
  
• Collaborate with internal teams, including Client Partners and recruitment specialists, to ensure a smooth transition and continued excellence in service delivery.
  
• Monitor client health metrics and implement proactive measures to prevent churn.
  
• Drive referrals and advocacy from existing clients, strengthening long-term partnerships.
  

Requirements

• 2+ years in a US client-facing role, preferably within a fast-paced, tech-driven environment.
  
• Proven experience managing long-term client relationships with high-level stakeholders.
  
• Strong ability to develop and execute strategic retention and engagement initiatives.
  
• Exceptional communication skills with a proactive, solution-oriented approach.
  
• Ability to multitask and prioritize client needs in a dynamic environment.
  
• Experience in technical recruiting or working with tech startups.
  
• Fluency in English.
  

• We drive efficiency through data – We make informed decisions, optimize resources, and continuously improve how we work.
  
• We succeed when our customers succeed – Their success is our success. We move fast, adapt, and go the extra mile to exceed expectations.
  
• We are proudly accountable – We take ownership, meet commitments, and focus on solutions, not blame.
  
• We do the right thing – We act with integrity, communicate openly, and foster a culture of respect, inclusivity, and trust.
  
• We unite as one team – We collaborate, support each other, and celebrate wins together. Clear communication keeps us aligned and moving forward.
  

Benefits

• Competitive salary with performance-based bonuses.
  
• Opportunity to earn through client referrals.
  
• 100% remote work flexibility.
  
• 4-day work week.
  
• 2 weeks PTO.
  
• 1 week sick leave.
  
• December holiday break.
  
• Maternity & Paternity leave.
  
• Crypto payment in USDT (Optional).
  
• And many more!