Senior Systems Engineer

Job Description: 

Senior Systems Engineer

Jonas Software - EWS Moving Group (https://ewsgroup.com/)

Full-time

Remote USA/Canada

About EWSGroup

EWSGroup is a growth-oriented organization that thrives on innovation, collaboration, and technical excellence. We value proactive thinkers who can design scalable solutions, respond to operational challenges, and keep pace with emerging trends. If you're a systems engineer who enjoys both strategy and execution, we want to talk to you.

Role Summary

As a Senior Systems Engineer, you will serve as a technical leader and subject matter expert (SME) in enterprise infrastructure. You will be responsible for the design, implementation, support, and continuous improvement of core infrastructure platforms, while also playing a critical role in operational reliability and incident response. Your ability to solve problems, plan effectively, and deliver results in a secure and scalable manner will be central to your success.

This role is split between strategic project work and Tier 3 operational escalation, requiring deep technical proficiency, excellent communication, and a strong sense of accountability.

Key Responsibilities

Functional/Technical Skills

• Design, deploy, and maintain infrastructure technologies, including: Windows Server, Microsoft 365, Cloud, Security platforms

• Administer Active Directory, DNS/DHCP, Group Policy, and enterprise print services

• Manage backup and recovery solutions (e.g., Veeam)

• Automate routine infrastructure tasks using scripting (PowerShell, VB, or Bash)

Problem Solving

• Serve as a Tier III escalation point for infrastructure incidents

• Troubleshoot and resolve complex system, application, and hardware issues

• Remediate security alerts per incident response timelines

• Proactively monitor performance and resolve anomalies

Drive for Results

• Lead infrastructure initiatives from evaluation to deployment

• Own the delivery and documentation of projects and system upgrades

• Ensure infrastructure meets performance, availability, and compliance goals

• Collaborate with vendors and internal teams to achieve results

Customer Focus

• Act as liaison across IT, security, users, and business stakeholders

• Deliver reliable services and support that prioritize user experience

• Communicate status and resolution clearly to all stakeholders

Learning on the Fly

• Continuously scan the market for infrastructure/security innovations

• Lead proof-of-concept evaluations of new tools/platforms

• Recommend strategic upgrades for operational/security advantage

Planning

• Translate business and security requirements into technical designs

• Develop and maintain runbooks, configuration standards, and SOPs

• Build solutions with scalability, redundancy, and security by design

• Contribute to high-availability and disaster recovery strategies

Qualifications

Required

• Bachelor’s degree in Computer Science or equivalent experience

• 5–7 years in enterprise infrastructure engineering

• Strong interpersonal and communication skills

• Experience in project/operations hybrid role

Preferred

• Familiarity with enterprise storage (NetApp, SAN)

• Experience with relational databases (MS SQL, MySQL)

• Exposure to macOS and Apple device management

Additional Details

• Occasional travel (5–10%) required

• Participation in on-call rotation for third-level support

• Must be eligible to work in the U.S. without sponsorship

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.