Systems Engineering Lead (Lead Ops Engineer)

Are you looking to be the driving force as we continue to innovate with our ground breaking suite of products?

About the role, as a Systems Engineering Lead (Lead Ops Engineer), you’ll be critical in delivering shared solutions for infrastructure operations across our products. Working collaboratively, you’ll lead your team to build and improve our current and future hosting capabilities. You will be consistently looking at ways to automate, optimize, increase availability, and budget cloud services.

About the team, this diverse team of DevOps/Cloud/Systems Engineers is entrusted with driving performance for one of our Critical suite of products, ClinicalKey. ClinicalKey is a powerful clinical search and reference platform developed by Elsevier to support healthcare professionals, students, and researchers by delivering fast, evidence-based, and trusted medical content.

Requirements

• Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions, good fault diagnostic skills with the ability to assess and prioritize faults and respond or escalate accordingly
• Demonstrate experience and best practices in AWS Architecture with an accreditation or proficiency in Amazon Web Services (AWS), lead the development of technical standards and perform reviews to ensure enterprise and architectural standards and processes are followed.
• Experience facilitating technical and planning meetings to identify best outcomes seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services and champion innovation within your squads and across the organization.
• Experience in authoring CI/CD pipelines, automation elements related to infrastructure composition, deployment orchestration, and monitoring, ability to build and deploy code with Jenkins or similar tools that allow for rapid release of high-quality software.
• Experience in containerization and orchestration (with Docker and Kubernetes respectively), deploying application with container technology (OpenShift, Docker, Kubernetes, etc.) with expert level experience managing and running Linux servers and administration skills at scale.
• Experience in deploying and integrating monitoring technologies, backup/restore, and tools in the cloud large scale monitoring and reporting (New Relic), running and managing ELK with demonstrable knowledge and expertise of 24 x 7 operational support of systems hosted on a major cloud provider (AWS, GCP, Azure)
• Knowledge in writing and using modular Terraform at scale and Infrastructure as Code (IaC) as an AWS automation technology implementing modern scripting and object-oriented programming, configuration management, and deployment via Ansible, Puppet or Chef for multi-region cloud-based environment Platforms (AWS, Azure or Google Cloud or similar)
• Possess a proven record of implementing DevOps and SRE methodologies, principles, and practices. Through data and metrics, you can demonstrate a holistic view of how these working practices help build and support products for our team. 
• Solid knowledge of scripting technologies required to build tooling integrations (ruby, bash, Golang, python or other scripting languages), experience in using modern scripting and OO programming languages as a contributing member within an agile dev squad

Responsibilities

• Mentoring DevOps & Cloud within the team and organization, you will lead working sessions with team members and provide guidance to the team, ensuring that engineers are working efficiently, coaching your engineers into a highly effective, adaptable, cross functional Technical Infrastructure & Operations team.
• Contributing to common ‘paved road’ and self-service modules which allows teams to move at pace, operate, and maintain software systems across the full breath of the SDLC.
• Day to day leadership and mentorship of your team facilitating an environment where innovation and learning will thrive, developing an inclusive, engaged, agile culture to promote innovation and collaboration where our colleagues can grow their careers.
• Ensuring Elsevier’s operational frameworks, policies and best practices are consistently applied, improving the reliability and performance of Elsevier’s product portfolio, including systems design, incident management, disaster recovery, lifecycle management products, L3 support response to tool outages and performance alerts.
• Leading Platform automation to increase deployment frequency, minimize change failures, maintain service levels, and ensure security though optimal construction and implementation of CI/CD pipelines providing consistency and reliability throughout the lifecycle, using scripting languages (Python, Bash, PowerShell) infrastructure as code (Terraform, Cloud Formation) and Cloud native tools like Lambdas.
• Driving modernization of our entire technology stack and alignment with architects to implement multi-region AWS infrastructure, accelerating Platform innovations by ensuring we maintain and promote the use of secure, high-performing, and reliable frameworks and shared services.
• Work closely with the Operational Command center, monitoring the health of the tools, triage issues, troubleshooting tooling and integration issues efficiently while effectively communicating escalations and outcomes, debugging production issues across all levels of the stack, embracing a blameless culture to prevent incidents from ever happening.   

Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us
 

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
 

Working for you
 

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

About Us
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

Join Us
 

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us

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