Offer summary

Qualifications:

Fluent in English, Spanish, and Russian, both oral and written., At least 1 year of experience in customer support or sales roles servicing English-speaking customers., Tech-savvy with familiarity with smartphone and tablet configurations., Reliable high-speed internet and personal computer with headset are required..

Key responsibilities:

Provide front-line support to drivers and fleet managers in multiple languages.

Assist with sales inquiries and support activities as needed.

Identify areas for product or service improvements and participate in implementing solutions.

Contribute to customer satisfaction, user growth, and retention efforts.

Job description

Company Description

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Learn more https://hos247.com/

Job Description

This is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada.

You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Qualifications

•You must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish. You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers.

•You are tech-savvy and familiar with basic smartphone/tablet configurations.

•You will need a reliable access to hight-speed internet and provide your own laptop or desktop computer with a head-set (required for making/receiving phone calls from our Helpdesk/CRM).

•Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.

•Familiarity with a trucking/logistics industry is a plus, but not required.