Offer summary

Qualifications:

Completed training in a legal, commercial, banking, or insurance field., Experience handling legal inquiries in customer support or legal operations., Interest or foundational knowledge in data protection or contract law., Fluent in German, with good English skills..

Key responsibilities:

Assess incoming customer queries for legal relevance and flag high-risk issues.

Support legal decision-making by summarizing and organizing cases.

Communicate legal insights clearly and empathetically to customers and stakeholders.

Handle GDPR requests, guiding customers and ensuring proper documentation.

Job description

Team

Solution Management EU sits within Customer Experience and Legal Operations at Raisin. Our team is the go-to partner for customer inquiries with legal implications. We collaborate closely with the Legal department and multiple stakeholders to ensure clarity, compliance, and customer satisfaction.

We work in a structured, cross-functional, and inclusive way. The team thrives on ownership, empathy, and continuous learning. We are remote-friendly and open to flexible working arrangements, including part-time and full-time roles.

Your Responsibilities

Screen and assess incoming customer queries for legal relevance, flagging sensitive or high-risk issues early.
Structure and support legal decision-making by summarising and organising cases for coordination with the Legal team.
Communicate clearly and empathetically with customers and internal stakeholders, translating legal insights into understandable responses.
Handle GDPR requests, guiding customers through their rights and ensuring proper documentation and follow-up.
Identify and mitigate risks, collaborating with Legal and other departments to solve customer cases with legal complexity.

Your Profile

Completed training in a legal, commercial, banking, or insurance field (e.g., legal assistant or similar qualification).
Experience in dealing with legal inquiries in a service or operations setting—Customer Support, Legal Ops, or Financial Services.
Strong interest or foundational understanding in legal topics like data protection or contract law—no legal degree required.
Fluent in German (spoken and written); good English skills are beneficial.
Meticulous and organised in your work style, with a natural attention to detail.
Proactive, customer-focused, and solution-oriented.
Enjoys collaboration and taking ownership in a dynamic environment.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:

Employee Development Budget of €2,000 and four full training days per year.
Access to Babbel for continuous language learning.
Flexible working hours, home office and 30 vacation days.
A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
You are moving from another country or city to join us? We may support your relocation.

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About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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