Offer summary

Qualifications:

Previous experience in reception, customer service, or administrative roles., Excellent verbal and written communication skills., Ability to learn and adapt to new software systems quickly., Reliable high-speed internet and a professional home office setup..

Key responsibilities:

Manage incoming customer calls and email inquiries.

Create and send accurate invoices using established systems.

Support light social media activities like content scheduling.

Collaborate with business owners during training and daily operations.

Job description

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week, Australian business hours (8am-5pm or 9am-6pm AEST)
Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview
Join a thriving outdoor events business that has been successfully operating for 8 years in Melbourne’s vibrant events industry. This established company works with schools and businesses across Victoria, providing outdoor event services with a strong seasonal business model. The company is experiencing growth and looking to expand their team, offering you the opportunity to become an integral part of their operations. You’ll be working directly with the passionate business owners who have built this company from the ground up and are committed to providing excellent customer service to their diverse client base.

Job Description
This is an exciting opportunity to join a dynamic outdoor events company as their dedicated Reception & Administrative Assistant. You’ll serve as the vital first point of contact for customers while supporting the core operations of this seasonal business. The role offers unique growth potential as you’ll start during the quieter winter months, allowing you to master the systems and processes before the exciting busy season arrives (August through January). You’ll experience the full cycle of a seasonal business, from steady relationship-building during quieter periods to high-energy, fast-paced customer interactions during the peak outdoor event season. This position offers excellent variety, professional development, and the satisfaction of supporting memorable outdoor experiences for schools and businesses across Melbourne.

Responsibilities

Manage incoming customer calls with professionalism and enthusiasm (ranging from 2-5 calls daily in winter to an exciting 50-100 calls during peak season)
Handle email inquiries from schools and businesses, ensuring prompt and professional responses
Create accurate invoices using established systems and processes
Conduct follow-up calls to ensure no customer inquiry goes unanswered
Support light social media activities including content scheduling and reposting
Provide exceptional customer service that reflects the company’s commitment to quality
Collaborate directly with business owners during training and ongoing operations
Learn and master the company’s specialized software systems and online platforms

Requirements

Previous experience in reception, customer service, or administrative roles
Excellent verbal communication skills with a professional and friendly phone manner
Strong written communication abilities for email management and correspondence
Experience with invoicing, data entry, and basic administrative tasks
Ability to quickly learn new software systems and adapt to company-specific processes
Flexibility to handle varying workloads throughout seasonal business cycles
Reliable high-speed internet connection and professional home office setup
Enthusiasm for working with a growing business and contributing to its continued success

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_25351_JOB

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