Job description

Setup and Location: Onsite/WFH

Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

Methodology IT is seeking a highly organized and detail-oriented Dispatcher Service Coordinator to remotely manage and triage incoming support requests for our managed IT services team. This role is essential to ensuring fast, accurate, and professional service by prioritizing tickets, assigning work to the right technicians, and maintaining consistent communication with clients.

What You'll Do

Monitor and triage all incoming service requests via email, phone, and our ticketing system (HaloPSA)
Prioritize and categorise tickets according to impact and urgency
Assign tickets to the appropriate technician based on skill set, availability, and workload
Follow up on ticket progress to ensure timely updates and resolution
Maintain accurate, detailed documentation of tickets, time entries, and communications
Communicate clearly and professionally with clients regarding updates and scheduling
Identify recurring issues and assist in documenting internal support processes and procedures

Requirements

What You Bring

We’re looking for someone who:

Fluent, professional-level English with strong written and verbal communication skills
High attention to detail and excellent organizational skills
Ability to multitask and work in a fast-paced, remote environment
Prior experience in a service coordination or help desk role (MSP experience a plus)
Familiarity with documenting internal processes and standard operating procedures
Experience with PSA systems (HaloPSA preferred) and common IT support tools

Benefits

Why You’ll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Let’s Talk

If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

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