Business Process Support Assistant

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

ABOUT THE ROLE

UA (Uniform Advantage) Brands is looking for friendly, self-motivated service professional who takes pride in delivering WOW service and delighting stakeholders and business partners. You truly enjoy helping others and feel tremendous satisfaction each time you resolve an internal problem. You thrive in an environment that encourages you to grow and to take ownership of everything you do.

Essential Duties and Responsibilities:

• Proactively take on any work request or task within the defined scope of work
• Review the data provided to you and highlight any issues, concerns or inconsistencies
• Create, Update or maintain data within the destination tools or applications
• Adhere to all work and communication protocols as instructed
• Complete all assigned work within the defined timelines or SLAs.
• Communicate any expected delays in completion of work to the team lead or relevant senior team member as soon as possible.
• Adopt the team’s best work practices
• Provide regular updates and time logs on the work tickets.

Required Skills:

• Detail oriented person who can perform repetitive tasks with minimal errors.
• Exceptional listening, verbal and written skills

• Organized and detail-oriented, with good time management skills.
• Ability to understand business process and logic and evaluate all given data against the same.
• Ability to challenge data accuracy and work with colleagues to resolve the same
• Sound decision making and analytical abilities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Ability to work in a high pace, group environment
• Proven work ethic and team player mentality.

Required Experience:

• 0-2 years of experience working in an English business support role
• Experience using various Internet browsers
• Good working knowledge and exposure using MS Excel for data handling.
• Data entry speed of 60+ words per minute preferred
• Must have good exposure to working with internal stakeholders based out of international locations.

Must be ready to work in the permanent shift from 6:00 PM - 3:00 AM IST on weekdays.

Why UA Brands

Over the past 35 years, UA Brands has been synonymous with fashion-forward specialty apparel at great values, long-lasting product performance, and above all, strong customer satisfaction. We treat customers warmly, respectfully, and fairly. Always striving to surpass their expectations. Since its inception as a single uniform store in 1985, UA Brands has expanded to include:

• 28 boutique retail locations in 9 states of the USA.
• Multiple E-commerce websites and catalogs.
• Centrally located 186,000 Sq. Feet Distribution center serving our international customer base.
• Global operations for supply chain sourcing, production, and business support.

UA Brands is a Drug Free Workplace.

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

What We Offer: 

• Flexible schedules.
• Employee Health and Wellness:

1. Company-sponsored medical and insurance benefits for employees and their immediate family members.
2. Newly implemented safety measures to help protect our employees and customers through the COVID-19 pandemic.

1. Fun events for employees.
2. Company-sponsored outings.
3. E-Learning opportunities for employees.