Offer summary

Qualifications:

Upper-Intermediate or higher level of English proficiency., Higher education in philology or marketing., At least 1 year of experience working with clients., Proficient in PC and Google services..

Key responsibilities:

Assist clients via live chat and email, transferring requests to specialists.

Introduce clients to referral programs, promotions, and discounts.

Advise clients on strategies to promote their products on the platform.

Respond to customer messages and comments on social media channels.

Job description

Company Description

Keyapp is the Ukrainian product IT company which creates and develops the platform for mobile apps promotion with the aim to help developers to increase the organic traffic for iOS and Android applications in all over the world.

Currently, we are looking for an independent and responsible person who knows how to conduct negotiations and help the clients;-)

Job Description

NB! Working hours: 13:00-22:00 on a permanent basis, Saturday and Sunday are days off.

work in the first line of customer support: advising clients on the operation of the platform (live chats, emails), transferring of client requests to responsible specialists
introducing clients to the service's referral and bonus program, promotions, and discounts
helping clients choose a strategy to promote their products on our platform
answering customer messages and comments under posts in social networks (Facebook, forums, TG channels)

Qualifications

Upper-Intermediate and a higher level of English (knowledge of an additional foreign language will be an advantage as clients are from all over the world)
higher education in the field of philology, marketing
experience of working with clients (1 year+)
experienced user of PC, Google services

Additional Information

зарплата в євро: ставка 500-700€ (залежить від досвіду роботи кандидата) + 160€ (бонус)
система бонусів прозора та зрозуміла
річна премія за результатами роботи
24 дні оплачуваної відпустки, 100% оплачувані лікарняні
режим роботи - дистанційно, на період воєнного стану
комфортне робоче місце (не open space) після повернення до Києва
5 хвилин пішки до офісу від метро Осокорки
колектив: керівник адекватний та професійний, колеги завжди готові прийти на допомогу та з почуттям гумору
можливість саморозвитку та реалізації свого потенціалу
без холодних дзвінків!

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