Technical Account Manager (eCommerce)

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are proud to present you with the following opportunity:

About Our Client:
Our client, Session AI, is  is a fast-growing company based in Silicon Valley with a development center in Mumbai. They’re pioneers in real-time personalization and in-session marketing, helping major eCommerce and digital brands turn micro-behaviors into conversions using cutting-edge analytics.

Following a successful Series C funding round, the team is expanding and looking for a Technical Account Manager to join their team.

About The Role:

As a Technical Account Manager, you will be the primary technical advisor for a portfolio of strategic accounts. You’ll blend deep technical expertise with business acumen to guide customers through successful adoption, expansion, and optimization of our AI and analytics solutions. You will work cross-functionally with Customer Success, Product, Engineering, and Sales to deliver exceptional value and ensure customer outcomes.

Key Responsibilities

• Serve as the technical point of contact for enterprise customers, advocating for their needs internally.
• Drive customer success by guiding the implementation, integration, and adoption of our platform.
• Analyze and understand customer use cases, workflows, and architecture to recommend best practices and solutions.
• Monitor account health and proactively identify and mitigate risks to adoption, performance, or satisfaction.
• Support QBRs, roadmap discussions, and strategic planning sessions with key stakeholders.
• Collaborate with Product and Engineering teams to communicate feature requests, bugs, and enhancement ideas.
• Deliver technical enablement sessions, training, and documentation tailored to customer needs.
• Support pre-sales engagements in partnership with the sales team by providing solution architecture and technical validation.
• Assist in the development and delivery of proofs of concept (POCs) and pilot programs.
• Manage and coordinate escalations and critical incidents as needed.

Requirements

• 3+ years in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Implementation Consultant)
• Strong technical foundation in cloud-based SaaS platforms, APIs, and data integration
• Fluent in written and spoken English
• Experience with JavaScript and SQL
• Experience working with enterprise clients and navigating complex stakeholder environments
• Excellent communication, presentation, and relationship-building skills
• Ability to translate complex technical details into business value for a non-technical audience

Nice to have:

• Background in AI/ML platforms, BI tools (e.g., Tableau, Power BI, Looker), or data warehousing technologies (e.g., Snowflake, BigQuery, Redshift)

• Experience with RESTful APIs or data pipelines
• Experience with enterprise cloud platforms (AWS, GCP, Azure)
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Benefits

• Competitive salary in USD
• Flexible remote work with a globally distributed team
• Career growth with international clients and dynamic projects
• Collaborative culture