Offer summary

Qualifications:

Fluency in Spanish and English, both written and verbal., Prior experience in customer support, preferably in digital or creative sectors., Excellent communication skills with a customer-centric approach., Ability to troubleshoot and resolve issues efficiently..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat in Spanish.

Assist content creators with platform-related questions and solutions.

Accurately document customer interactions in support ticket systems.

Collaborate with internal teams to improve services and relay user feedback.

Job description

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for Online Content Creators! In this role, you will be the trusted support liaison for our Spanish-speaking clients engaged in the dynamic world of online content creation. Your responsibilities will revolve around providing exceptional customer service, helping creators navigate our platform, and resolving any issues they may face.

This position is ideal for someone who is enthusiastic about digital media and enjoys working in a fast-paced environment. If you have a passion for assisting others and possess excellent communication skills, we would love to have you on our team!

Responsibilities

Respond to customer inquiries in Spanish via email, phone, and chat
Provide assistance to content creators with platform-related questions and solutions
Document customer interactions accurately in our support ticket system
Collaborate with internal teams to relay user feedback and enhance our services
Guide clients on best practices for content creation and audience engagement
Participate in training sessions to remain knowledgeable about all platform features

Requirements

Fluency in Spanish and English, both written and verbal
Prior experience in customer support, preferably in the digital or creative sector
Outstanding communication skills with a customer-centric approach
Ability to troubleshoot and resolve issues in a timely manner
Familiarity with online content creation and social media platforms is a plus
Excellent organizational skills and attention to detail
Comfortable with various customer support tools and technologies

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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