Offer summary

Qualifications:

Secondary education is required., Proficiency in Dutch/Flemish with excellent writing skills., Good command of English., PC proficiency and strong communication skills..

Key responsibilities:

Handle inbound calls to assist customers with energy contracts.

Compare tariffs and help complete contract details.

Manage online chat and email support for new customers.

Follow up on incomplete contracts and update customer information.

Job description

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

For the second largest energy producer and energy supplier in the Belgian market, we are looking for an Contact Center Agents to handle inbound calls related to marketing and loyalty campaigns. The primary goal of the role is to assist customers with energy-related inquiries and guide them through signing contracts. You will compare tariffs between suppliers, help complete contract details, and manage general sales queries. Additionally, the role involves providing customer support through online chat and email, helping new customers calculate prices and finalize contracts.

You will also handle calls from customers who have recently moved, updating their details, answering their questions about billing, and ensuring all contract information is accurate. Outbound calls may be necessary to follow up on incomplete contracts, and some administrative tasks will be required to update client information.

Your role

Managing inbound calls to help customers sign contracts.
Comparing energy tariffs and assisting with contract completion.
Answering general sales questions and redirecting customer care inquiries.
Managing online chat and email to assist new customers.
Handling calls from recently moved clients and updating their information.
Following up on incomplete contracts and performing administrative tasks.

Requirements

Secondary education required.
Prior contact center experience is an asset.
Proficiency level of Dutch/Flemish (excellent writing skills needed for chat tasks), and a good command of English.
PC proficiency, good writing abilities, empathy, self-confidence, flexibility, and a proactive attitude.