Offer summary

Qualifications:

3–4 years of experience in operations, project coordination, or e-commerce support., Strong communication skills and ability to work remotely across time zones., Experience working with third-party logistics providers, couriers, or customer support platforms., Exposure to marketing campaigns and reporting is advantageous..

Key responsibilities:

Support customer experience issues and coordinate with fulfillment partners.

Lead and execute special projects such as onboarding providers and exploring new courier options.

Assist in marketing activations like influencer seeding and PR events.

Manage project documentation and communicate progress to the team.

Job description

Here at Moonpig, we’re the UK’s favourite destination for online greeting cards, gifts and flowers - and we’ve been helping people send a little magic through the post for 25 years. Whether it’s a birthday, anniversary or “just because”, our mission is simple: to help people connect and create moments that matter.

In the UK, we’re a household name with millions of loyal customers. Now, we’re bringing the Moonpig magic to Australia – and we’re looking for our very first hire on the ground to help make it happen.

You’ll be joining our New Markets team – a small, mighty squad that launches Moonpig into new countries. We’re part start-up, part scale-up, and full of talented people who get things done.

This is an initial 12-month Fixed-term Contract, remote-first from Melbourne role (with occasional visits to our Melbourne-based 3PL fulfilment partner). You'll be the local link between our Aussie customers, partners, and our UK based team – helping us deliver brilliant experiences from day one.

One foot in customer operations, one in marketing activations, and both hands on some exciting special projects – it’s a fast-paced, roll-your-sleeves-up kind of role with plenty of variety.

If you’re a confident communicator, natural organiser and excited by the idea of building something from the ground up – we’d love to hear from you.

Key Responsibilities:

Customer & Ops Support – Triage day‑to‑day customer‑experience issues, chase down delivery hiccups, and coordinate with warehouse/fulfilment partners to lift NPS and hit SLA targets.

Special Projects Delivery – Drive one‑off launch initiatives (e.g., onboarding marketplace providers, exploring new courier options, rolling out local gifting SKUs) from brief to post‑mortem.

Marketing Activation Support – Roll up sleeves for influencer seeding, pop‑ups, PR stunts, cross‑sell emails—whatever puts Moonpig on Aussie lips.

Relationship Management – Act as a friendly, proactive people person who can build, nurture & negotiate with large suppliers, logistics partners and external marketing/creative agencies—ensuring everyone’s rowing in the same direction.

Project Comms & Reporting – Maintain project trackers, status decks and risk logs; surface wins and blockers to the New Markets team.

About You:

Ideally 3–4 years in operations, project coordination or e‑commerce support (marketplace or D2C a bonus).

Proven plate spinner who thrives in start-up style environments

Confident communicator who can work remote‑first and build trust across time zones.

Comfortable working 2–3 later evenings (Mon‑Wed) to overlap with European team

Experience working with 3PLs, last‑mile couriers or customer support platforms would be beneficial

Exposure to marketing campaign execution and reporting would be beneficial

Remote first role, but need to be within reasonable commuting distance to visit our Melbourne 3PL provider from time to time

Why join Moonpig now?

Be employee #1 in Australia – a rare opportunity to help launch a well-backed brand in a new market

Join a business with a great company culture and values, with proven success and international ambition