Offer summary

Qualifications:

Basic understanding of user-centered design and service design principles., Experience with research methods like user interviews and journey mapping., Proficiency in design tools such as Figma, Miro, or Adobe XD., Strong problem-solving and collaboration skills..

Key responsibilities:

Design end-to-end service experiences by mapping user journeys.

Conduct user and stakeholder research to gather insights.

Create and test prototypes to improve service functionality.

Facilitate workshops and co-design sessions with users and stakeholders.

Job description

This is a remote position.

We are excited to announce an unpaid internship opportunity at Join Momentum, as part of our flagship Global Digital Internship Program. This unique program offers a comprehensive digital work experience and coaching, designed to propel your career forward. To be considered for this selective opportunity, applicants are required to demonstrate their ability to access our fully-funded scholarship. This 100% scholarship is a testament to our commitment to nurturing talent and providing equal opportunities for growth and development. If you are eager to enhance your skills and gain invaluable experience in a dynamic digital environment, we encourage you to showcase your eligibility for our scholarship during the application process. This is more than just an internship; it's a gateway to global opportunities and professional advancement.

Join Momentum is a talent development consultancy with a focus on empowering individuals and partnering with businesses; to grow and scale digital talents. We are looking for Service Designer Interns to join our team. We are committed to providing our clients with exceptional services and require a talented and creative individual to help us achieve our goals.

Job Summary

Join Momentum is seeking talented and passionate Service Designer Interns to join our dynamic team. As a leading tech company specializing in innovative software solutions, we are dedicated to creating cutting-edge applications that drive progress and empower businesses around the world. This internship opportunity offers hands-on experience, mentorship, and the chance to contribute to real-world projects. If you have a strong foundation in service design and are eager to learn and grow, we want to hear from you!

Position: Service Designer Intern

Company: Join Momentum

Location: Remote

Responsibilities:

Design End-to-End Service Experiences – Map user journeys and design seamless service touchpoints across channels.
Conduct User and Stakeholder Research – Gather insights to inform design decisions and align services with user needs.
Prototype and Test Service Concepts – Create and validate prototypes to improve service functionality and user satisfaction.
Facilitate Workshops and Co-Design Sessions – Engage users and stakeholders in the design process to generate ideas and solutions.
Document and Communicate Service Blueprints – Develop visual maps and documentation to communicate how services work internally and externally.

Requirements

User-Centered Design Knowledge – Strong understanding of UX principles, human-centered design, and service design frameworks.
Experience with Research Methods – Skilled in conducting user interviews, journey mapping, and usability testing.
Proficiency in Design Tools – Ability to use tools like Figma, Miro, Adobe XD, or similar for prototyping and visualization.
Problem-Solving Ability – Capable of identifying service gaps and creating practical, scalable solutions.
Collaboration Skills – Experience working with cross-functional teams (e.g., developers, product managers, marketers).

Benefits

Flexible work schedule to accommodate your availability.
Opportunity to work on exciting and challenging projects.
Collaborative and inclusive work environment.
Hands-on experience working on real-world projects in a supportive and collaborative environment.
Mentorship and guidance from experienced professionals in the field.
Opportunity to expand your skills and knowledge in Technical Writing
Flexible work hours and the possibility of remote work.
This is 6 months unpaid internship role.