Offer summary

Qualifications:

Proven sales success with experience in inside sales and team management., Strong communication skills, both verbal and written., Working knowledge of Microsoft Office tools like Outlook, Word, and Excel., Experience in training and coaching sales agents is preferable..

Key responsibilities:

Manage and coach a team of Account Executives to meet sales goals.

Provide strategic direction, monitor performance, and conduct regular training sessions.

Assist in closing sales and support team members during calls.

Handle escalated customer cases and collaborate with other departments to ensure high-quality service.

Job description

Job Details

Salary Range: Undisclosed

Description

*APPLICANTS MUST BE CURRENTLY RESIDING IN AND HOLD PERMANENT RESIDENCY IN WESTERN AUSTRALIA*

Candidates based in Australia are required to submit thorough documentation upon employment. Please note that working visas do not meet the qualification criteria.

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.

Job purpose

We are looking for an experienced and motivated individual to help lead our Railbookers Account Executive
teams. This is a hands-on inside sales role that will be responsible for providing strong support to the Inside
Sales management team and leadership to the growing team of Account Executives. Sales goals are achieved by
training and coaching employees in real time to develop their selling skills, and by effectively managing their
sales business and pipeline. This individual will work closely with various other departments to ensure a high
quality of customer care as well as high conversion rates. The ideal candidate will have a proven track record of
sales success and demonstrate an aptitude to develop and coach others to equal levels of success.

Duties and responsibilities

Availability to work hours aligned with Western Australian trading hours are essential
Manage a team of Account Executives.
Responsible for providing strategic direction and coaching for the sales team including reviewing metrics and performance development, to ensure achievement of sales goals and our core KPI’s.
Deliver remote side by side coaching, consistently monitoring Account Executive calls and sales skills to assess areas for improvement.
Take over calls to help close sales and be available to assist on calls when an Account Executive appears to need assistance.
Conduct regular outbound calls (agent bookings, Top Travel Agents, agent open quotes, etc)
Monitor call queue and track inbound calls. Keep agents aware of inbound calls, calls waiting and abandonment rate.
Monitor agent activity and status to ensure maximum productivity, driving the team to make outbound calls when inbound call volume decreases.
Motivate and encourage Account Executives through regular communication and feedback.
Contribute toward and lead weekly sales trainings when required.
Conduct regular 1-2 and 3-1 sessions with Account Executives.
Lead new hire training sessions when required.
Collaborate with the training department to assist in the improvement of employee development.
Suggest ideas for contests, awards and themes that increase agents' loyalty and focus.
Take ownership of escalated customer care cases.
Fix system and build errors to ensure the team can function without reliance on support departments.
Other duties may be assigned.

Qualifications

Strong phone presence and experience handling dozens of calls per day
Strong written and verbal communication skills, ability to effectively communicate at all levels of an organization internally, as well as communicating with external representatives such as TA’s
Working knowledge of Microsoft Outlook, Word and Excel or similar
Previous experience in the training and coaching of sales agents preferable
In-depth knowledge and understanding of the sales process
Energetic, positive attitude and team-player, with a desire to win mentality