Offer summary

Qualifications:

Minimum of 3 years customer service experience., Ability to operate a computer and headset effectively., Stable high-speed internet connection and quiet home workspace., Open to applicants without a college diploma or with employment gaps..

Key responsibilities:

Handle inbound reservation service calls from guests.

Maintain a professional and friendly demeanor on calls.

Ensure timely attendance and readiness for scheduled shifts.

Operate company software and equipment during work hours.

Job description

Our team is 100% remote! Full or Part time positions available! Flexible schedules! $500 -- sign on Bonus after 90 days of employment

We are looking for applicants that live in the State of Minnesota

About Us: The Travel Outlook team works to optimize voice revenue and improve guest satisfaction.

We’re proven to convert more calls to confirmed bookings and to close them at a higher average daily rate, and we do this while creating an initial feeling of professionalism and courtesy for the hotel in the mind of the guest, setting the stage for higher ratings in sites such as TripAdvisor®. Since we are not a fixed cost, and paid for performance, our fees are a variable expense and provide the perfect way for a hotel to expand its reservations department.

Our Team Members have the amazing opportunity to balance home, school, and work schedules to fit their lifestyle working in our 100% work from home virtual company. You would work from your own suitable home office space, receiving inbound existing reservation service calls that are routed to you by our cloud-based phone system.

We are hiring for several shifts and full and part time positions are available

Requirements for Daily Work:

A stable hard-wired internet connection
Computer - provided by Travel Outlook
USB headset - provided by Travel Outlook
All job offers are contingent upon completion of background checks and verification of suitable work conditions (internet speed test, quiet workspace, computer specifications)

What We Offer Full Time Employees -30 hours or more a week):

Dental Insurance
Disability Insurance
Employee Assistance Program
Bonus Opportunities
Flexible Schedule
Health Insurance
Life Insurance
Paid Time Off
Professional Development Assistance
Vision Insurance

*Health, Vision and Dental benefits available after an introductory period of 30 days.

Essential Functions:

Must be able to obtain a Gaming License
Must be able to attend a three week - Monday through Friday, paid, New Hire training class
Must be able to operate a phone headset, computer, and company software.
Must maintain a home workspace that is free from outside noise and distractions.
Must be able to speak and hear clearly to effectively communicate with each caller.
Must be on time and ready to take calls for every scheduled shift in compliance with policy.
Must display genuine friendly, engaging, and helpful personality, on and off the phone.

Qualifications for this Role:

Customer Service: 3 years (Preferred)

This Job Is:

A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply

Required profile