Testing Agent - Windhoek Namibia

About VOX

Established in 2010, VOX SOLUTIONS has been at the forefront of innovation in the voice and messaging marketplace. We are certainly not a start-up, but a scale up company with the ambition of becoming a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at VOX SOLUTIONS. Our solutions are designed to support the challenges facing operators and enterprises around the globe in a highly competitive and disruptive landscape.Our passion is to provide our customers with solutions that can increase their profitability, decrease their costs, and improve their operational efficiency with the goal of optimizing their end user customer experience.

Role objective and key accountabilities:

To support the delivery of high-quality telecom services by executing manual and automated test scenarios across VOX Solutions’ voice, messaging, and data platforms. The Testing Agent will be responsible for identifying service issues, validating routing and connectivity, and ensuring that telecom traffic meets operational and regulatory standards.

This role is critical in maintaining service reliability, customer satisfaction, and compliance within VOX Solutions' global testing framework.

Reports to: Fraud Detection Team Leader

Key interactions: Traffic Analysis Dept., Firewall Dept., Partner Support Dept., Finance Dept., Commercial Teams (Partner Success; Strategic Partnership Dept.), IT Dept.

Key Responsibilities:

• Execute SMS & Voice Penetration test plans and scenarios to identify and monitor A2P leakage on a mobile network.
• Detect illegal ways of SMS and voice traffic termination.
• Detecting content manipulation through testing and escalating for blocking.
• Research subscriber behavior to understand how A2P traffic is delivered to the operator’s subscribers from all the major OTTs.
  
• Keep a record of top OTTs and their authentication methods.
• Prepare the reporting documentation on the conducted testing.
• Develop and apply testing processes for new and existing products to meet internal and external requirements.
• Analyze results to measure the efficiency of installed filtering solutions.
• Work closely with the Monetization team members to implement the testing strategy. 
• Be part of the continuous delivery process and determine whether the results should be escalated or not.
• Bring new automation ideas, and help implement, maintain, and run them.
• Stay up to date with new testing tools and test strategies.

Skills:

• English (minimum level required - A2).
• Advanced level knowledge of MS Excel and reporting tools.
• Basic knowledge of creating user accounts on social media applications.
• Availability to work on holidays or weekends based on a predefined schedule that will allow days off during the week.
  
  

Experience: 

• Previous experience and knowledge of the telecom industry is a plus, especially in the area of SMS Messaging (A2P).

This is an excellent part time opportunity for some one who has interest in the telecommunication. Who wants to explore and learn about the A2P industry.

We collect and process your personal data solely for recruitment purposes. Your data will be handled with the utmost care and in compliance with applicable data protection laws. For a detailed understanding of your rights, please refer to the Privacy Notice Regarding The Processing Of Personal Data In The Recruitment Process, available on our website
here.