Role Overview
As the Customer Excellence Consultant, you will play a pivotal role in driving customer experience. This position requires a strategic mindset and strong technical acumen. You will be responsible for providing exceptional support to our clients, ensuring their satisfaction and excellence. You will lead customer onboarding and drive ongoing customer excellence and satisfaction. You will ensure a seamless experience for clients from initial setup to sustained excellence. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.
Key Responsibilities
1. Customer Experience
2. Customer Excellence Strategy & Customer Relationship Management
3. Customer Advocacy & Continuous Improvement
Key Qualifications
1. Education & Experience
2. Skills & Competencies
3. Tools & Technology
HMG Careers
PerkinElmer, Inc.
TIMETOACT GROUP
Advansia
Vivo (TelefĂ´nica Brasil)