Offer summary

Qualifications:

Fluent in English and Spanish., High school diploma or equivalent., Excellent communication and organizational skills., Proficient in Microsoft Office and capable of multitasking..

Key responsibilities:

Answer and route incoming calls professionally.

Assist with administrative tasks like maintaining records and processing applications.

Coordinate maintenance requests and follow up on work orders.

Communicate with property owners, tenants, and vendors to ensure smooth operations.

Job description

This is a remote position.

We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team. This role is the first point of contact for our company—responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with the coordination of property maintenance activities.

As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.

Key Responsibilities

Customer Service

Answer and route incoming calls with professionalism and a customer-first attitude
Communicate effectively with property owners, tenants, vendors, and internal staff
Document all communications clearly and accurately
Assist in resolving customer inquiries and escalating issues when necessary

Administrative & Clerical Support

Maintain records of key property information (e.g., utility shut-offs, access codes, keys)
Advertise vacant units accurately across platforms
Prepare and manage leasing documents, addendums, and move-in sheets
Process rental applications and ensure documentation is filed correctly in the system
Coordinate appointments for third-party visits, maintenance vendors, and auto-showings

Maintenance Coordination

Daily review and assignment of maintenance service requests.
Follow up on open work orders to ensure timely completion
Assist with after-hours maintenance as needed
Communicate work status updates to all relevant parties
Help coordinate seasonal or routine maintenance like sprinkler activation or winterization

Requirements

Qualifications & Skills

Bilingual: Fluent in English and Spanish
High school diploma or equivalent required
Excellent verbal and written communication skills
Strong organizational and multitasking abilities in a fast-paced environment
Proficient in Microsoft Office and internal software systems (training provided)
Ability to manage multiple phone lines and prioritize tasks efficiently
High attention to detail and accuracy in recordkeeping
Team player with strong problem-solving skills and a customer-focused mindset
A fast and reliable internet connection of at least 10 Mbps with internet backup available
At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc