Operations Associate

We are seeking a proactive and adaptable Operations Associate to join our growing team. This is an ideal opportunity for someone who thrives in fast-paced, startup environments and is passionate about building processes from the ground up. If you’re energized by learning on the fly, finding creative solutions, and taking ownership of your work, this role is for you.

You’ll play a key role in supporting day-to-day operations across multiple business functions including communications, outreach, digital engagement, data management, and financial processes.

Responsibilities

• 1. Communication & Inbox Management (20%)
• Manage multiple organizational email accounts and coordinate executive communications
• Organize inboxes using labels, categories, and archiving systems
• Respond to program inquiries and follow up on sponsor communications
• 2. Social Media & Digital Engagement (25%)
• Execute daily content strategy across LinkedIn, Instagram, and X (Twitter)
• Post updates, engage with community content, and monitor analytics
• Promote events and share community highlights internally
• 3. Outreach & Lead Generation (20%)
• Conduct targeted outreach via LinkedIn using provided templates
• Manage program application pipelines and follow up with sponsors
• Update CRM with new or missing contact information
• 4. CRM & Data Management (20%)
• Maintain clean and updated CRM systems for sponsor and prospect data
• Track outreach progress and engagement histories
• Ensure data accuracy across various tracking systems
• 5. Financial & Administrative Operations (15%)
• Monitor banking activity related to program and sponsor payments
• Handle contracts, invoices, and generate payment reports
• Maintain digital organization through cloud-based filing systems

Requirements

• Experience: 2–3 years in operations, administration, or a similar role
• Skills:
• Proficiency with CRM platforms and AI tools
• Strong command of Google Workspace
• Familiarity with managing social media platforms
• Basic understanding of financial and payment tracking tools
• Mindset: Self-starter with a solutions-driven approach, attention to detail, and eagerness to learn new tools and systems

Benefits

• Full-time, permanent employment
• Colombia: Contrato de Trabajo a Término Indefinido
• All legally mandated benefits, plus health insurance and upskill allowance