Offer summary

Qualifications:

Strong customer service skills and a customer-focused mindset., Proficiency in administration and data entry., Ability to perform manual handling tasks and stand for extended periods., Successful completion of a Pre-Employment Medical assessment and adherence to Work Health & Safety standards..

Key responsibilities:

Manage and coordinate freight queries in real time.

Assist customers with depot collections, drop-offs, and freight issues.

Investigate freight-related escalations and ensure safety in the customer area.

Use inhouse systems to update information and liaise with the Customer Service Team.

Job description

About the role

Team Global Express is seeking an Operations Administrator / Freight Coordinator to join our Team in Karawatha on Brisbane’s Southside.
This is a Permanent Full Time position, Monday to Friday (8am Starts)
This is a hands on role that will require you to be in the office as well as on the floor managing and coordinating freight queries in real time
Assist customers with their depot collections and drop offs
Assist customers with unidentified freight, repacks and damages
Assist with freight related escalations and investigations
Ensure all staff and visitors in the customer area are safe at all time
Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
Inspect and investigate freight throughout the Depot, speaking with staff members on the floor to assist in solving any issues
Scanning Freight (RF) in order to identify issues and solutions
Manage a busy Email inbox: liaising back and forth with our Customer Service Team to assist them with investigating freight and organising return labels to senders
Use inhouse databases and systems to update information on a daily basis

What you’ll bring

A strong customer-focused mindset is essential to deliver optimal customer service solutions.
This role requires the ability to stand for extended periods and perform manual handling tasks throughout the day.
Candidates must be able to successfully complete a Pre-Employment Medical assessment in accordance with role requirements and Work Health & Safety standards.
Excellent organisational and time management skills are essential.
Proficiency in administration and data entry is required.
A strong commitment to workplace safety is expected.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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