Integration Project Manager / Technical Project Coordinator / Technical Customer Success / 2nd or 3rd Level Support (f/m/d)

The company in details

Orderlion is a remote-first, fast-growing SaaS tech startup revolutionizing the food supply chain industry. Expanding throughout Europe with offices in Paris, Vienna, and Barcelona, our mission is to help food suppliers thrive in the digital era. We’re transforming an age-old industry, shifting it from fax machines to modern apps and eCommerce solutions, digitizing one of the last analog industries. Founded in 2018 by serial entrepreneurs and industry experts from Zalando, Groupon, and Oetker Digital, Orderlion aims to make the B2B food industry more transparent and sustainable. We have scaled to multiple countries, won several awards, raised €10 million in funding, and achieved €650+ million in transaction volume through our SaaS platform.

Mission

At Orderlion, we’re on a clear mission: revolutionizing wholesales by making the ordering process seamless, automated, and error-free. We help food and beverage wholesalers work more efficiently, increase their sales, and streamline operations - without the burden of unnecessary admin.

Overview of role

We are looking for a highly motivated Solution Engineer (SE) to support growing our strongest markets in managing and integrating all the ERPs out there that our wholesale customers are using. You will be part of our customer success team and accompany our customer success managers in basically all new closings in multiple markets in Europe. In addition, you will work close with integration developers (IDs) and out CTO. Your feedback from new integrations will be substantial for further developments on Orderlion’s integration capabilities. This role blends relationship management, technical expertise, and project leadership to drive successful outcomes for both clients and Orderlion. Do you love working with tech, diving deep into data, building relationships, have a true passion for making customers successful, and want to be part of revolutionizing an entire industry alongside an experienced entrepreneurial team? Read on and join us at Orderlion!

Core tasks

• Manage multiple integrations between Orderlion and 3rd party software: Your main todo is to manage & communicate all our integrations with 3rd party software, especially ERPs. Orderlion already integrates with 50+ ERPs and more are added every week. We need your support to manage all these integrations, communicate with our partners, align on tech todos and possible roadblocks.
• Manage relationships: You are the main point of contact for all these software partners. You build relationships with them, maybe even meet them at events, and more.
• Design interfaces: In light of all these ERP integrations, you will design the best ways to exchange data - in which formats, using which methods (e.g. file based exchange vs APIs) and find the common denominator between our data models and the ERPs data structure.
• Gather information & prepare everything for our integration developers (IDs): When the most important facts, documentation, … is there and aligned with the 3rd party, the handover to our IDs is done by you to actually make the new integration a reality and provide immediate value to the new Orderlion wholesaler.
• Testing new integrations: When new integrations are put live onto our staging environment by an ID, you will be in charge of testing the new integrations and provide feedback. If small details are missing or broken, you align with the ID and the ERP accordingly.
• Process Improvement: Collaborate with your team to continuously improve our internal processes for a high level of efficiency and automation.
• What you will NOT be doing: It is not your job to actually program our interfaces accordingly (after all, we are not looking for a developer here, but a Solution Engineer!). For this, you will work very closely with our integration developers (IDs). That being said, having some code writing skills and a general understanding how programming languages work and “how to read” code is definitely a plus.

Must have requirements

• Language Proficiency: fluent English speaker (min C1), fluent French speaker (min C1), fluent Italian speaker (min C1).
• Work Experience: 1-3 years of experience as Solution Engineer or similar, ideally at Software-as-a-Service (SaaS) startups - specifically onboarding, configuring and designing new and developing existing technical integrations and solutions.
• Tech Skills & Acumen: We are looking for a tech orientated person that likes to dive deeper into data models & data structures, who likes to analyze data and dive deep into the details.
• Communication Skills: A powerful communicator with a positive, energetic attitude.
• High Energy: A strong bias towards initiative, action and a high energy level to drive results.
• Project Management Skills: You can prioritize well and can focus on execution. You can drive multiple projects forward.

Nice to have requirements

• Experience with CRM and Customer Service tools like Hubspot, Salesforce, Intercom, Zendesk, (…).

Hiring process

1. Step - Online Assessment: You will conduct a 30 minute online assessment to check basic qualification criteria for the role (language, experience, aptitude).
2. Step - Project Case: You will participate in a 60 - 90 minute video call together with our CTO (Patrick Schubert) and an integration developer, where you will be role-playing some typical scenarios for the role
3. Step - Deep Dive: You will have a 30 - 60 minute video call with our CTO (Patrick Schubert) and our customer success team lead (Chaneze Aroua) to go deeper on prior work experience, your career aspirations and answer your questions about the role.
4. Step - Team Connect: You will have a 30 - 60 minute video call with potential future colleagues in our CSM team to get to know each other and to answer your questions about the role and the company.
5. Step - Reference Calls: At the end of the deep dive call, we will ask you to introduce us to 2 former managers of yours to allow us to conduct reference calls via phone sharing their past work experience with you.
6. Step - Decision Call: You will have a final 15min phone call to give you our final answer and potentially make the offer for the role.

Values

• Purpose - Every morning, we wake up driven by one belief: to improve wholesale and make life easier for businesses.
• Autonomy - Our team is made up of entrepreneurs who empower each other to take ownership and create innovative solutions.
• Mastery - Work is only fulfilling when it challenges us and allows for both personal and professional growth. We’re committed to continuous development and excellence.

Benefits

• Influence: Have a voice in our work, shape our direction, and build something impactful.
• Hands-on Experience: Gain invaluable experience in building and managing a high-growth organization from the ground up.
• Personal Growth: Focus on personal development with active mentorship to help you build a successful career.
• Co-ownership: Participate in our employee share program and be a co-owner of our success.
• Outcome & Impact: We care about results, not hours. Work flexibly and focus on making an impact.
• Remote Work: Enjoy the freedom to work fully remotely from anywhere within European time zones.
• One-on-One Mentorship: As a team of serial entrepreneurs, you'll experience a tailor-made mentorship program led by our leadership team with a focus on long-term personal development to become an absolute customer success superstar.
• €500 one-time allowance for home office setup.
• Fully funded company offsites twice a year (summer & winter) + one team offsite.