Offer summary

Qualifications:

Proven experience in customer service, sales, or related fields, preferably in financial services., Excellent communication and interpersonal skills in English., Goal-oriented and proactive with a focus on retention targets., Strong organizational and time management skills..

Key responsibilities:

Engage with clients to understand their needs and provide support.

Implement strategies to retain customers and resolve issues proactively.

Develop and maintain strong client relationships through personalized communication.

Monitor feedback and retention metrics to identify improvement areas.

Job description

We are seeking a dedicated and proactive individual to join our team as an English-speaking Retention Agent. This remote position is integral to our efforts in maintaining and enhancing the engagement levels of our existing customers within the financial services sector.

Key Responsibilities of the English-Speaking Retention Agent

Engage with existing clients to understand their needs and concerns, providing exceptional support to enhance their satisfaction and loyalty.
Implement strategies to retain customers, addressing potential churn points and proactively resolving issues.
Develop and maintain strong relationships with clients by delivering personalised and effective communication.
Collaborate with the sales and marketing teams to refine retention strategies and share insights for continuous improvement.
Monitor customer feedback and retention metrics, identifying trends and areas for improvement.
Stay informed about industry developments and competitors' offerings to better meet customer expectations.
Maintain detailed records of client interactions and retention activities in the CRM system.

Requirements for the English-Speaking Retention Agent Role

Proven experience in customer service, sales, or a related field, preferably within the financial services sector.
Excellent communication and interpersonal skills, with the ability to engage and retain clients effectively.
Fluent in English (both written and spoken).
Goal-oriented and proactive, with a strong focus on achieving retention targets.
Demonstrated ability to work independently and as part of a collaborative team in a remote setup.
Basic understanding of financial markets and trading platforms is a plus.
Strong organisational and time management skills.

What We Offer to Our Retention Agents

Competitive salary with performance-based bonuses.
Opportunities for professional development and career advancement.
A supportive and dynamic remote work environment.
Comprehensive training and resources to help you excel in your role.
A unique opportunity to grow within a leading company in the financial services industry.

Application Process for Interested Candidates

If you are ready to embark on an exciting journey and make a significant impact on our company's success, please send your CV and a cover letter detailing your qualifications and experience. We will review applications on a rolling basis until the position is filled. Seize this opportunity to join our energetic team and advance your career. Apply now!

Required profile