Large Home Improvement Customer Service and Sales Agent

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

Offer summary

Qualifications:

Excellent communication skills and customer service experience., Ability to handle multiple tasks such as order processing and customer inquiries., Basic knowledge of retail products and order management., Remote work capability and self-motivation..

Key responsibilities:

  • Assist customers with product questions and order placements.
  • Manage existing orders, including returns and replacements.
  • Provide support specific to the store's operations.
  • Coordinate with vendors for shipping and delivery information.

S & E Group LLC logo
S & E Group LLC
11 - 50 Employees
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Job description

This is a remote position.

What to Expect 

• Assisting customers with product questions 
• Placing new orders 
• Handling existing orders: returns / replacements 
• Provide store specific support 
• Contacting vendors for shipping information 

Capabilities of Top Performing Call Centers for this Program 

• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations 
• Provides knowledgeable, friendly and eloquent customer service 
• Experience working with users to identify the best solution 


Salary:

Contact S & E Group

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ManagementVendor Management

Other Skills

  • Customer Service
  • Empathy
  • Stress Management
  • Patience
  • Adaptability
Are you interested?

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