Offer summary

Qualifications:

Excellent communication and relationship-building skills., Eagerness to learn and be highly organized., Experience or understanding of customer success or SaaS platforms is a plus., Ability to engage with stakeholders at all levels, including executives..

Key responsibilities:

Manage client relationships and facilitate regular touchpoints.

Assist in onboarding and deliver platform training sessions.

Identify opportunities for platform optimization and growth.

Host webinars and collaborate with internal teams to enhance client experience.

Job description

About the Role

As a Junior Customer Success Manager, you’ll be the strategic link between our monday.com clients and their long-term success. You'll engage with a diverse range of stakeholders—from end users to C-Suite executives - ensuring adoption, value realisation, and growth opportunities across their portfolio. This is an exciting opportunity to build customer relationships, lead value-driven conversations, and help organisations achieve their business goals with monday.com.

Key Responsibilities

Client Engagement & Relationship Management

Facilitate regular client touchpoints such as Executive Business Reviews, cadence calls, and consultations.
Assist in client onboarding and deliver tailored platform training sessions.
Build trust with key stakeholders at all levels, including senior executives.

Strategic Value Delivery

Identify opportunities to optimise clients’ use of monday.com through workflow enhancements and platform expansions.
Support clients in driving adoption and change management internally.
Proactively uncover and communicate new business or upsell opportunities in collaboration with Account Managers.

Content & Community Leadership

Host webinars and educational masterclasses to promote best practices and platform features.
Contribute to thought leadership by sharing insights from client success stories.

Internal Collaboration

Work closely with Sales, Implementation, and Development teams to deliver an integrated client experience.
Collaborate with Account Managers on retention strategies and expansion strategies.

What We’re Looking For

A strong communicator who thrives in client-facing roles
Positive attitude, high energy and empathy
Solutions and growth focused mindset
Strong customer-facing and presentation skills with the ability to establish relationships with executives
Eager to learn, highly organised, and detail-oriented
Understanding of monday.com or similar platforms is a plus
Background in customer success or B2B SaaS is an advantage but not essential.

We Offer

A collaborative team culture that values curiosity, continuous learning, and high performance.
Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region.
Exposure to a broad range of industries and organisations
Direct access to training and certification with monday.com

If you are a customer-centric individual with a passion for technology and a drive to succeed, we would love to hear from you. Apply now to join our team and help us continue to deliver exceptional value to our clients.

Please Note:
This role is open only to candidates who have the legal right to work in Australia. We appreciate your interest and encourage you to apply if you meet this requirement.

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