Offer summary

Qualifications:

Minimum of 1 year experience as a Technical Support Representative., Excellent English communication skills, both written and verbal., Proficiency with phone, email, and chat support channels., Familiarity with tools like CRM, cloud services, and VoIP..

Key responsibilities:

Assist customers with IT issues such as login problems and password resets.

Provide technical support via phone, email, and chat.

Help onboard customers and create instructional materials.

Record customer interactions accurately in the CRM system.

Job description

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.

Requirements

Minimum of 1 year demonstrated proficiency as a Technical Support Representative
Exceptional English communication abilities, encompassing both written and verbal aptitude
Outstanding capabilities in phone, email, and instant messaging communications
Strong organizational and time management proficiencies
Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets, such as MS Office
Familiarity with online calendar platforms and scheduling tools, including Google Calendar
Possesses a proactive and confident demeanor with acute attention to detail
Able to work the night-shift.

Duties and Responsibilities

Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
Deliver technical assistance through telephone, email, and chat channels.
Aid in the generation, revision, and timely dispatch of invoices.
Orient customers through the initial phases of platform/product engagement.
Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Technical Requirements: