Offer summary

Qualifications:

Fluent in Russian and English., Previous experience in customer support or similar roles., Excellent communication skills, both written and verbal., Strong problem-solving and conflict resolution abilities..

Key responsibilities:

Respond to customer inquiries via chat, email, and calls.

Handle and resolve customer complaints effectively.

Maintain accurate records of customer interactions.

Identify process improvement opportunities and provide feedback.

Job description

We are recruiting on behalf of our partner!

We are looking for a Customer Support Specialist (Russian-speaking) to join our partner's Customer Support team!

Your Role:

Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats & emails and calls.
Handle customer complaints and resolve issues effectively.
Ensure customer satisfaction through professional and courteous communication.
Maintain detailed and accurate records of customer interactions and transactions.
Identify opportunities for process improvements and provide feedback to management.

Requirements

Fluent in both Russian and English.
Previous experience in customer support or a similar role.
Excellent communication skills, both written and verbal.
Strong problem-solving and conflict resolution skills.
Confident PC user (aware of cookies/cashу and why/when should clean them).
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends).

Benefits