Customer Service Representative at Mukuru

Join the Team That’s Moving Money – and People – Forward!

Mukuru has an exciting opportunity for an experienced and detail-oriented Customer Service Representative to join our dynamic team in Cape Town.

If you have a passion for precision, enjoy working with people, and thrive in a fast-paced, high-integrity environment, this could be the role for you! As a key frontline team member, you will play a vital part in ensuring a seamless, compliant, and professional foreign exchange experience for our customers.

Purpose of the Role

The Customer Service Representative is responsible for delivering efficient foreign exchange services to Mukuru customers while ensuring full compliance with financial and regulatory standards. You will process transactions accurately, verify customer documentation, and maintain high service levels as a proud ambassador of the Mukuru brand.

Your Key Responsibilities

• Accurately process foreign exchange transactions in accordance with compliance regulations

• Validate and verify the legitimacy of customer documentation for each transaction

• Identify potential fraudulent documents and escalate appropriately

• Maintain and balance your own stock and cash holdings

• Stay up to date with the latest procedures, forex systems (ICFX), and exchange control regulations

• Uphold the Mukuru brand by delivering professional customer service

• Take ownership of your own learning, training, and development journey

What You’ll Need to Succeed

Minimum Requirements

• Grade 12 / Matric or equivalent qualification (Essential)

• Completion of Mukuru Forex Consultant training course (Advantageous)

• 1 year of customer service experience (Essential)

• Knowledge of foreign currencies and exchange control regulations (Desirable)

• Must be able to pass internal tests and assignments to remain compliant and certified

Knowledge & Experience

• Knowledge of FICA regulations

• Familiarity with ICFX system (Desirable)

• Understanding of forex processes and related compliance standards

Skills & Attributes

• Strong computer literacy

• Excellent verbal and written communication skills

• Telephone etiquette and customer engagement

• Attention to detail and high accuracy

• Strong organisational and administrative skills

• A positive attitude and professional work ethic

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS