Customer Success Manager, Enterprise, SafeBase (Remote) at Drata

Offer summary

Qualifications:

Minimum of 5 years experience in Customer Success or Account Management, preferably with enterprise accounts., Strong communication skills, both written and verbal, with active listening abilities., Technical understanding and analytical skills to engage with platform features and customer needs., Eagerness to learn new products and technologies, with a friendly and professional demeanor..

Key responsibilities:

Develop trusted advisor relationships with key customer stakeholders to focus on renewals, expansion, and advocacy.

Establish regular meetings to align on business objectives, KPIs, and product use.

Become a product expert on SafeBase and assist customers in maximizing platform value.

Lead onboarding, training, renewal, and upsell discussions to ensure customer success.

Job description

Drata is seeking an ambitious and experienced Customer Success Manager, Enterprise to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products. In this role, you will support our SafeBase customers.

What you'll do:

Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information
Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
Advocate on behalf of the customer to influence and drive product priorities and enhancements
Develop and manage success plans to maximize customer growth and retention
Onboard new customers to SafeBase
Deliver ongoing training on new and existing features
Assist in providing live chat support for SafeBase customers
Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation.

What you'll bring:

5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
Active listener & exceptional customer-facing and internal written and communication skills
Strong technical understanding and extensive analytical skills
Eager and quick to learn new products and technologies
Friendly, patient, and professional demeanor
Ability to multitask - managing multiple accounts and priorities simultaneously
Obsessive attention to detail
Passionate about customer success

Preferred Experience:

Previously worked at a high-growth SaaS startup
Experience with today’s most popular customer success and support applications
Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion
Security background is highly valuable, but not required

Benefits:

Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
100% paid short and long term disability plus life + AD&D benefits
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.

Tier 1: $97,300 - $120,100

Tier 2: $87,500 - $108,200

Tier 3: $77,800 - $96,100

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Drata is on a mission to serve as the trust layer between great companies.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.

We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation

Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

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