Offer summary

Qualifications:

Minimum of 3 years in technical roles such as Customer Success Engineering or Solution Engineering., Experience working with cloud platforms like AWS, Azure, or GCP for at least 1 year., Strong communication skills for creating enablement materials and supporting customers at scale., Familiarity with cloud security concepts, compliance, vulnerability management, and scripting languages like Bash, Python, or PowerShell..

Key responsibilities:

Enable a large segment of customers through digital engagement, webinars, and labs.

Drive product adoption by sharing best practices and providing guidance.

Act as a technical advisor by identifying friction points and engaging proactively.

Collaborate with cross-functional teams to improve customer experience and support automation.

Job description

Costa Rica - Remote

Dive into Scaled Impact — Be the Bridge Between Product & Customers!

Join the Orca pod and help redefine cloud security across the globe! As a fast-growing unicorn in the cybersecurity space, we thrive on pushing boundaries, embracing innovation, and empowering our team to make a measurable difference—at scale.

About the Role: Customer Success Engineer – Long-Tail Accounts

As a CSE for long-tail customers, you’ll play a key role in Orca’s scaled Customer Success model, enabling a broad portfolio of customers to realize value from our platform through targeted engagements, proactive enablement, and data-driven insights. You are both a product expert and a strategic advisor—focused on accelerating adoption and removing technical blockers across a wide array of customers.

What You’ll Do

Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
Act as a technical advisor, leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
Optimize processes and tooling that support automation and self-service success pathways.

What You Bring

3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
1+ years working with cloud platforms (AWS, Azure, GCP)
Strong communication and writing skills—you’re comfortable creating enablement materials and supporting customers at scale
Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

Technical Background

Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
Basic scripting: Bash, Python, or PowerShell

Required profile