Offer summary

Qualifications:

Bachelor's degree or equivalent educational background., Proficiency in Microsoft Office, especially Excel, for data analysis., Strong analytical skills with a curious mindset for continuous improvement., Good interpersonal skills and ability to work independently in a multicultural environment..

Key responsibilities:

Manage and analyze customer KPI and operational reports.

Support account managers with documentation and presentation materials for reviews.

Onboard new customers using defined project methods.

Collaborate with internal and external stakeholders across regions.

Job description

The position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions. Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work a cross geographical and cultural boundaries.

Gain experience to manage global customer program and collaborate with internal and external stakeholders in different region
Exposure to different culture, country regulations and practices expanding employees experience as they progress in their careers

Management of customer KPI reporting, operational reporting, and issue resolution.
Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
Support account manager with process documentation, presentation materials for Monthly Performance Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
Onboarding of new customer business using defined implementation methods and project skills.

Customer service skill
Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel skills.
Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
Some experience in freight forwarding and/or logistics industry would be a plus.
Organized and ability to articulate thoughts.
Ability to perform under pressure and work with deadlines.
Fluent in written and spoken English.