Job description

I’m helping Helm find a top candidate to join their team full-time for the role of Medical Virtual Assistant.

You’ll manage patient coordination and billing operations, ensuring smooth administrative workflows.

Compensation:

USD 12 - 15/hour

Location:

Remote (anywhere)

Mission of Helm:

"We’re a staffing agency that finds the best offshore talent for your business. "

What makes you a strong candidate:

You are proficient in Valant, Slack, Microsoft Excel, HIPAA (Health Insurance Portability and Accountability Act), Executive assistance.
English - Fully fluent

Responsibilities and more:

Responsibilities:

- Act as the primary point of contact for day-to-day administrative tasks and patient coordination.

- Take ownership of billing and administrative tasks, communicating with the bookkeeper regarding claims and payments and resolving issues independently with minimal escalation.

- Verify out-of-network benefits for new clients during the onboarding process.

- Maintain a separate spreadsheet, accessible via Slack, to track all clients’ benefits.

- Submit claims through the designated platform following established protocols, such as after payments are received from clients.

- Send W9 forms to all insurance companies for new therapists to ensure proper credentialing.

- Review Explanation of Benefits (EOBs).

- Conduct consistent follow-ups with both insurance companies and patients regarding claims and outstanding information.

- Keep track of payments received and efficiently handle any discrepancies.

- Provide additional assistance such as helping the CEO coordinate virtual open house events.

- Arrange and coordinate gift-giving for employees and other specified individuals and make small office-related purchases independently and with discretion.

Requirements and Qualifications:

- Excellent spoken and written English communication skills.

- Must possess excellent attention-to-detail, demonstrating the ability to be ultra-organized, highly reliable, and proactive in supporting operations.

- Highly assertive and proactive, with the ability to take full ownership of tasks and drive solutions independently.

- High discretion and confidentiality, ability to handle sensitive information and maintain confidentiality.

- An understanding of HIPAA-compliance.

- Excellent phone skills with a cheerful disposition.

- Possess a warm, enthusiastic, hospitable, and empathetic demeanor.

Tools You'll Use:

- Sessions Health (EHR system).

- Slack.

- Simple Practice.

- Valant.

- Excel.

Job benefits: