Offer summary

Qualifications:

3+ years of experience with Iterable or similar ESPs managing multi-channel campaigns., 2+ years of QA experience in CRM to ensure error-free campaigns., Proficiency in HTML and Google Sheets for campaign management and analysis., Strong communication skills in English and attention to detail..

Key responsibilities:

Manage CRM campaign setup, QA, and reporting within Iterable.

Review, update, and schedule email, push, and in-app campaigns.

Job description

GrowthAssistant is looking for a talented and detail-obsessed Lifecycle CRM QA Operations Specialist to join our growing team. If you have expert-level experience in email and lifecycle marketing operations, love working with data and platforms like Iterable, and thrive in fast-paced environments, this could be the perfect fit.

This is a great opportunity for someone who wants to grow with a dynamic brand and is eager to take on increasing responsibilities in CRM and campaign operations.

The Benefits

🏠 Work-from-home setup
🎉 Paid holidays
💼 Health insurance
🏖️ PTO
📚 Training opportunities

The Role

Own and manage CRM campaign setup, QA, and reporting within the Iterable platform across markets.
Review, update, and schedule email, push, and in-app campaigns (including copy, code, promo codes, and creative assets)
Conduct thorough QA for CRM initiatives to ensure 100% error-free delivery
Build and maintain segmented audiences for personalized campaigns
Support end-to-end development of cross-channel lifecycle campaigns based on client-provided strategy
Collaborate with cross-functional stakeholders across Product, Operations, Analytics, Sales, and Marketing teams
Analyze campaign performance, assist with benchmarks, and help prepare regular performance reports
Maintain clean and well-documented campaign schedules and trackers
Proactively contribute to testing frameworks and campaign optimization ideas
Handle daily communication and coordination through Slack, email, and project management tools

The Requirements

3+ years of expert-level experience with Iterable (or similar ESPs) managing email, push, in-app, and promo-based campaigns
2+ years of QA-specific experience in CRM to ensure bulletproof campaigns
Intermediate HTML and Google Sheets skills
Proficiency with Slack and G-Suite
Deep understanding of campaign operations: content review, template creation, and scheduling
Strong analytical mindset and attention to detail—you double-check everything and follow guidelines closely
Excellent English communication skills—both written and spoken
Proven experience supporting KPI achievement for past teams or clients
Ability to work PST hours

Nice-To-Haves

Experience with campaign reporting and post-campaign analysis
Familiarity with app-centric brands and CRM strategies
Hands-on experience with ESP migrations and QA support throughout the transition
Experience or working knowledge of SQL

Required profile