Operations Specialist

🌟 Internal Opportunity: Operations Specialist – Hybrid/Remote | £32,000–£34,000 DOE 🌟

We’re excited to offer a fantastic opportunity for internal applicants to step into a permanent, full-time Operations Specialist role at IMG. Whether you're looking to kick-start your career in insurance or build on your existing experience, this is your chance to grow with one of the world’s leading international medical insurance companies.

Why Join Us?

At IMG, we believe in nurturing our people. You’ll be joining a team that values innovation, collaboration, and continuous development. This role offers a competitive salary, hybrid/remote working flexibility, and a clear path for career progression.

What You’ll Be Doing:

As an Operations Specialist, you’ll play a key role in ensuring the accuracy and integrity of our operational data. You’ll work closely with various teams to maintain and enhance reporting tools, dashboards, and performance metrics that drive decision-making across the business.

Key Responsibilities:

• Maintain high standards of data accuracy, governance, and consistency
• Develop, test, and maintain operational dashboards and reports using Excel, SQL, and Power BI
• Conduct regular audits and data quality checks to ensure reporting accuracy
• Monitor KPIs and SLAs across departments and flag performance trends
• Collaborate with operational teams to align data with evolving processes
• Support system configuration and data setup within operational platforms
• Assist with automation initiatives using tools like Power Automate or RPA
• Validate case fees and ensure accurate billing of IMG activities
• Document and improve standard operating procedures (SOPs)
• Provide training and support to internal teams on data tools and reporting
• Contribute to cross-functional projects and innovation initiatives
• Represent IMG professionally in all internal and external communications
• Ensure compliance with FCA and other regulatory requirements

What We’re Looking For:

Essential Skills & Experience:

• Minimum 5 years in a similar data or operations role
• Strong analytical and data management skills
• Advanced Excel skills (pivot tables, formulas, macros)
• Experience with SQL (MySQL, T-SQL) and data querying
• Proficiency in Power BI or similar analytics tools
• Excellent attention to detail and numerical accuracy
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Comfortable working independently and as part of a team

Desirable Experience:

• Background in insurance, compliance, or healthcare
• Familiarity with telecoms platforms (e.g., NICE, Genesys)
• Exposure to automation tools (e.g., Power Automate, RPA)
• Experience in training or mentoring colleagues
• Understanding of data privacy and governance best practices

What You’ll Get:

• Hybrid & Remote working flexibility
• Competitive salary: £32,000–£34,000 (DOE)
• Internal promotion opportunities
• 22 days annual leave + 9 bank holidays (rising to 30 days)
• Birthday and Christmas Eve off
• Summer & Christmas parties
• Surprise rewards for top performers (think Beyoncé tickets!)
• Employee of the Month/Year awards
• 2 volunteer days annually
• A diverse, inclusive, and supportive work environment

Ready to take the next step in your IMG journey?

Apply now and let’s grow together.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.