Offer summary

Qualifications:

Good interpersonal and communication skills., Prior experience in operations is preferred., Proficiency in MS Excel., Ability to interpret customer engagement metrics..

Key responsibilities:

Manage user lifecycle before and after sales.

Maintain performance metrics and prepare reports.

Monitor and report on user feedback and activity.

Respond to user queries and manage community activities.

Job description

About Us:

LearnTube is a global, AI-driven product that transforms the scattered content of the internet and YouTube into bite-sized courses complete with a structured path, auto-generated assessments & peer-interactions. Hyper-personalised course content is further generated specific to each user & their goal.

We have 8 Lakh Learners, across 64 different countries & 2112 cities in India. LearnTube provides 200+ Skill courses in domains like Tech, Marketing, Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easy-to-use Whatsapp Bot, a mobile and a web app. Our courses are co-certified by global brands liks Canva, Zoho, Hootsuite, Semrush, Wix & more while 900+ companies including brands like Amazon, Schbang, Foxymoron, Publicis media, Popxo, DU Times hire from us.

Latest Press Coverage: Wellfound (formerly Angelist) featured LearnTube on its latest coverage as a Product who is looking for great teams, building great things in the top trending industries! Check out the article here!

The founder of LearnTube, Mr Shronit Ladhani has a single vision: to get a large number of users to self-learn in an affordable manner and make it super accessible, engaging & leading to outcomes. Check out his LinkedIn here

Roles and Responsibilities:

Manage the user lifecycle management pre & post-sales of users/learners
Maintain acceptable performance metrics such as quality, productivity, feedback, and attendance and prepare status/weekly and bi-monthly reports of users
Monitor and report on feedback, activity, and reviews of users
Respond to comments and user queries in a timely manner
Attend to the questions, suggestions, and remarks from users via voice, chat, or email support
Manage the conduction of community activities

Sills Required:

Should have good interpersonal and communication skills
Those with prior experience in operations are preferred
Possess MS Excel skills
Ability to interpret customer engagement metrics
Experience in launching community initiatives or background in a support-related field

Why work with us: We take growth and learning seriously. Working with us could be your best decision if you’re looking to jump five steps ahead in 5x the amount of time. We offer exciting growth opportunities, cross functional learning & ownership. We also offer the chance to work on an exciting product, the opportunity to witness the growth of an early stage start up and be a part of it!

You will be given real responsibilities, freedom to make decisions and come up with ideas and work closely with the founder and the core team, all in a flexible, casual and young (mostly under 30) work environment. Flexible work, free drinks and snacks, off-sites etc are just a regular part of our work life.

Our Social Media Presence: Instagram Youtube Linkedin Sign up to explore LearnTube here

Please note that the Programs Team works on Roster model, where Sunday is working.

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